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<div class=Section1>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Star by checking what
version of CCM OS you are running. If you are up to date, you should already be
running the latest fixes for the DST changes that happened last year(or was it
the one before). Also Consider that Indiana, or is it Indianapolis only I am
not sure, does not observe DST so you should check whether your server is running
with the DST flag on or off. <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>If you are not
running the latest version of OS code for your server you might have to either
update your OS or run the DST patches or both in the DST patch first and the OS
update second order. In addition, are you running of an NTP or are you manually
adjusting your Time? If you are not running NTP then I suggest you switch to
one.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Hope this helps;<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Jorge Rodríguez Aguila<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>CCNA,CCVP,CRMCS<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Senior Voice/Data
Network Consultant<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Netxar Technologies<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>jorge.rodriguez@netxar.com<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Office 787-765-0058<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>PCS 787-688-8530<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><img width=101 height=34
id="Picture_x0020_1" src="cid:image001.png@01C89896.6F5CD3D0" alt=netxar><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Dennis Heim<br>
<b>Sent:</b> Monday, April 07, 2008 8:06 AM<br>
<b>To:</b> Tarkington, Kathy L.; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Time on Phones<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>My guess at this
point is based on your firmware and ccm version is that you are hitting DST
issues. The easiest solution may be to change the timezone so it appears
correctly on the phones.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis
Heim<br>
Network Voice Engineer<br>
Berbee<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>317.569.4201 Fax<br>
</span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='color:#1F497D'><a href="mailto:dennis.heim@cdw.com"
title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
<a href="http://www.berbee.com/" title="http://www.berbee.com/">www.berbee.com</a></span><span
lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Tarkington, Kathy L.
[mailto:Kathy.Tarkington@AGG.com] <br>
<b>Sent:</b> Monday, April 07, 2008 7:58 AM<br>
<b>To:</b> Dennis Heim; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Time on Phones<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Firmware is
70.6-0-2SR1-0S; <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>CCM is 4.01 sr2a,
yeah, I know – we’re upgrading soon. </span><span lang=EN-US
style='font-family:Wingdings;color:#1F497D'>J</span><span lang=EN-US
style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Resetting the phone
has no effect;<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Date/Time group is
correct, set for Eastern time zone. I even tried changing it to “local
time zone of CM” and that threw the hours off even more.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Thanks!<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Dennis Heim [mailto:Dennis.Heim@cdw.com] <br>
<b>Sent:</b> Monday, April 07, 2008 7:51 AM<br>
<b>To:</b> Tarkington, Kathy L.; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Time on Phones<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>What version of firmware
are they running?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Version of CCM?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>What happens if you
reset the phone?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Is the Date/Time
group that is assigned to their device pool correct?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis
Heim<br>
Network Voice Engineer<br>
Berbee<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>317.569.4201 Fax<br>
</span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='color:#1F497D'><a href="mailto:dennis.heim@cdw.com"
title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
<a href="http://www.berbee.com/" title="http://www.berbee.com/">www.berbee.com</a></span><span
lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Tarkington, Kathy L. [mailto:Kathy.Tarkington@AGG.com]
<br>
<b>Sent:</b> Monday, April 07, 2008 7:46 AM<br>
<b>To:</b> Dennis Heim; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Time on Phones<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>They are 7960’s.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Dennis Heim [mailto:Dennis.Heim@cdw.com] <br>
<b>Sent:</b> Monday, April 07, 2008 7:45 AM<br>
<b>To:</b> Tarkington, Kathy L.; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Time on Phones<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'>What type of phones
are these the x1’s or later/java based phones?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis
Heim<br>
Network Voice Engineer<br>
Berbee<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>317.569.4201 Fax<br>
</span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='color:#1F497D'><a href="mailto:dennis.heim@cdw.com"
title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
<a href="http://www.berbee.com/" title="http://www.berbee.com/">www.berbee.com</a></span><span
lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Tarkington,
Kathy L.<br>
<b>Sent:</b> Monday, April 07, 2008 7:42 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Time on Phones<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>All of my phones have the incorrect time
now, they are set one hour ahead. I’ve checked the server time on both of
my Call Managers and the time is incorrect. Can anyone help quickly,
please? I know it must be an easy fix, I just can’t find it.<o:p></o:p></span></p>
<div class=MsoNormal align=center style='text-align:center'><span lang=EN-US
style='font-size:7.5pt;font-family:"Times New Roman","serif"'>
<hr size=2 width="100%" align=center>
</span></div>
<div>
<p class=MsoNormal><strong><span lang=EN-US style='font-size:7.5pt;font-family:
"Arial","sans-serif";color:navy'>Note:</span></strong><span lang=EN-US
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:navy'><o:p></o:p></span></p>
</div>
<div>
<div>
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style='font-size:7.5pt;font-family:"Arial","sans-serif"'>This message and any
attachments from the law firm Arnall Golden Gregory LLP may contain
CONFIDENTIAL and legally protected information. If you are not the
addressee and an intended recipient, please do not read, copy, use or
disclose this communication to others; <span style='color:black'>also,
please notify the sender by replying to this message, and then delete it
from your system. Thank you.</span><span style='color:blue'> </span></span><span
lang=EN-US style='color:navy'><o:p></o:p></span></p>
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