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That's also a workaround for both of these bugs :)<div><br></div><div>The root cause is changing the name of any server in System->Cisco Unified CUCM. In the case of CSCsg22215 this change isn't passed down to the server so the query for speed dials fails. If you are running a version with the fix for CSCsg22215 then the change is passed to all servers (instead of just the one that was changed) which breaks every server other than the one you changed the name of. </div><div><br></div><div>The case I had resulted from a customer preparing to add two new subscribers to the cluster. They were added to System->Server and we suspect the name of one of them was fatfingered. When this was corrected it broke the speed dials for the other servers. </div><div><br></div><div>CSCso62662 will the full fix and should be in ES patches available starting today for 5.1(3) (I hope).</div><div><br><div> <p style="margin: 0.0px 0.0px 0.0px 0.0px"><font face="Helvetica" size="3" style="font: 12.0px Helvetica">-Ryan</font></p> </div><br><div><html>On Apr 10, 2008, at 9:58 AM, Louis Koekemoer (ZA) wrote:</html><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Lucida Sans'; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div class="Section1"><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">I fixed it with a quick stop and start of the Callmanager service. Thanks for help.<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><i><span style="color: black; ">Kind Regards</span></i></b><span style="color: rgb(31, 73, 125); "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: rgb(31, 73, 125); "> <o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><i><span style="color: black; ">Louis Koekemoer</span></i></b><span style="color: rgb(31, 73, 125); "><span class="Apple-converted-space"> </span><br></span><i><span style="color: black; ">Cisco IPT Systems Engineer</span></i><span style="color: rgb(31, 73, 125); "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><i><span style="color: black; ">Dimension Data South Africa</span></i><span style="color: rgb(31, 73, 125); "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Wingdings; color: maroon; ">(</span><i><span style="color: rgb(31, 73, 125); "><span class="Apple-converted-space"> </span></span></i><i><span style="color: black; ">+27 11 575 6560</span></i><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Wingdings; color: maroon; ">)</span><span lang="EN-GB" style="color: rgb(31, 73, 125); "> <span class="Apple-converted-space"> </span></span><span lang="EN-GB" style="font-size: 10pt; color: black; ">+</span><i><span style="color: black; ">27 76 608 7221</span></i><span style="color: rgb(31, 73, 125); "></span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Wingdings; color: olive; ">*</span><i><span style="color: rgb(32, 81, 236); "><a href="mailto:louis.koekemoer@za.didata.com" title="mailto:louis.koekemoer@za.didata.com" style="color: blue; text-decoration: underline; "><span style="color: rgb(32, 81, 236); ">louis.koekemoer@za.didata.com</span></a></span></i><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(32, 81, 236); "><o:p></o:p></span></div></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; padding-top: 3pt; padding-right: 0cm; padding-bottom: 0cm; padding-left: 0cm; "><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>Ryan Ratliff [<a href="mailto:rratliff@cisco.com">mailto:rratliff@cisco.com</a>]<span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>10 April 2008 03:46 PM<br><b>To:</b><span class="Apple-converted-space"> </span>Louis Koekemoer (ZA)<br><b>Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Phones not acception SD's<o:p></o:p></span></div></div></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">What version of CUCM? <o:p></o:p></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">If you look at a detailed CCM trace of a phone registering (that doesn't get any speed dials) and search for '<span class="apple-style-span"><span style="font-family: Helvetica, sans-serif; ">DbDnSpeedDial_cmvw' you should see a line like this.</span></span><o:p></o:p></div></div><div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 9pt; font-family: Helvetica, sans-serif; ">04/10/2008 09:40:10.651 CCM|DB: SQL1[select * from DbDnSpeedDial_cmvw WHERE tkDeviceProfile = 0 AND my_lower(name) = my_lower('CIPC-rratliff') AND my_lower(CMName) = my_lower('rratliff-server') ORDER BY speedDialIndex]</span><span style="font-family: Helvetica, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Helvetica, sans-serif; "><o:p> </o:p></span></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Helvetica, sans-serif; ">The important part of this line is the 'my_lower('rratliff-server')' part. This should correspond to the hostname of the server that you gathered the trace from. My guess is that it won't match which means you are either hitting CSCsg22215 or CSCso62662. <o:p></o:p></span></div></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Helvetica, sans-serif; "><o:p> </o:p></span></div></div><div><div style="margin-top: 0cm; margin-bottom: 0.0001pt; margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 9pt; font-family: Helvetica, sans-serif; ">-Ryan</span><o:p></o:p></div></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">On Apr 10, 2008, at 5:56 AM, Louis Koekemoer (ZA) wrote:<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">Guys,<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "> <o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">I have a problem. Normally I setup a Phone Button template on 7961 phones, Line, Line SD, Line, SD, SD. It always worked well. I’m at a customer, where I have done the same a few months ago, and it worked well. This morning users are complaining the Speed dial(SD) on their phones. I tried a few things now as well, but are not able to get it fixed. I even tried hard coding a phone, but it only display the “line” fields. If I look at the profile, it accepts all my entries, but it is strangely not accepting any SD’s. Can anyone help here? <o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "> <o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "> <o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><i><span style="color: black; ">Kind Regards</span></i></b><o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: rgb(31, 73, 125); "> </span><o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><i><span style="color: black; ">Louis Koekemoer</span></i></b><span style="color: rgb(31, 73, 125); "><span class="Apple-converted-space"> </span><br></span><i><span style="color: black; ">Cisco IPT Systems Engineer</span></i><o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><i><span style="color: black; ">Dimension Data South Africa</span></i><span style="color: rgb(31, 73, 125); "></span><o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Wingdings; color: maroon; ">(</span><i><span style="color: rgb(31, 73, 125); "><span class="Apple-converted-space"> </span></span><span style="color: black; ">+27 11 575 6560</span></i><o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Wingdings; color: maroon; ">)</span><span lang="EN-GB" style="color: rgb(31, 73, 125); "> <span class="Apple-converted-space"> </span></span><span lang="EN-GB" style="font-size: 10pt; color: black; ">+</span><i><span style="color: black; ">27 76 608 7221</span></i><span style="color: rgb(31, 73, 125); "></span><o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Wingdings; color: olive; ">*</span><i><span style="color: rgb(32, 81, 236); "><a href="mailto:louis.koekemoer@za.didata.com" title="mailto:louis.koekemoer@za.didata.com" style="color: blue; text-decoration: underline; "><span style="color: rgb(32, 81, 236); ">louis.koekemoer@za.didata.com</span></a></span></i><o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "> <o:p></o:p></div></div><p style="margin-right: 0cm; 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