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What version of CUCM? <div><br></div><div>If you look at a detailed CCM trace of a phone registering (that doesn't get any speed dials) and search for '<span class="Apple-style-span" style="font-family: Helvetica; ">DbDnSpeedDial_cmvw' you should see a line like this.</span></div><div><font class="Apple-style-span" face="Helvetica"><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face="Helvetica" size="3" style="font: 12.0px Helvetica">04/10/2008 09:40:10.651 CCM|DB: SQL1[select * from DbDnSpeedDial_cmvw WHERE tkDeviceProfile = 0 AND my_lower(name) = my_lower('CIPC-rratliff') AND my_lower(CMName) = my_lower('rratliff-server') ORDER BY speedDialIndex]</font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">The important part of this line is the 'my_lower('rratliff-server')' part. This should correspond to the hostname of the server that you gathered the trace from. My guess is that it won't match which means you are either hitting CSCsg22215 or CSCso62662. </div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><br></div></font><div> <p style="margin: 0.0px 0.0px 0.0px 0.0px"><font face="Helvetica" size="3" style="font: 12.0px Helvetica">-Ryan</font></p> </div><br><div><html>On Apr 10, 2008, at 5:56 AM, Louis Koekemoer (ZA) wrote:</html><br class="Apple-interchange-newline"> <div class="Section1"><p class="MsoNormal">Guys,<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">I have a problem. Normally I setup a Phone Button template on 7961 phones, Line, Line SD, Line, SD, SD. It always worked well. I’m at a customer, where I have done the same a few months ago, and it worked well. This morning users are complaining the Speed dial(SD) on their phones. I tried a few things now as well, but are not able to get it fixed. I even tried hard coding a phone, but it only display the “line” fields. If I look at the profile, it accepts all my entries, but it is strangely not accepting any SD’s. Can anyone help here? <o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><b><i><span style="font-size:12.0pt;font-family:"Times New Roman","serif"; color:black">Kind Regards</span></i></b><span style="font-size:12.0pt; font-family:"Times New Roman","serif";color:#1F497D"><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"; color:#1F497D"> <o:p></o:p></span></p><p class="MsoNormal"><b><i><span style="font-size:12.0pt;font-family:"Times New Roman","serif"; color:black">Louis Koekemoer</span></i></b><span style="font-size:12.0pt; font-family:"Times New Roman","serif";color:#1F497D"> <br> </span><i><span style="font-size:12.0pt;font-family:"Times New Roman","serif"; color:black">Cisco IPT Systems Engineer</span></i><span style="font-size:12.0pt; font-family:"Times New Roman","serif";color:#1F497D"><o:p></o:p></span></p><p class="MsoNormal"><i><span style="font-size:12.0pt;font-family:"Times New Roman","serif"; color:black">Dimension Data South Africa</span></i><span style="font-size:12.0pt; font-family:"Times New Roman","serif";color:#1F497D"> <o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:Wingdings; color:maroon">(</span><i><span style="font-size:12.0pt;font-family:"Times New Roman","serif"; color:#1F497D"> </span></i><i><span style="font-size:12.0pt;font-family:"Times New Roman","serif"; color:black">+27 11 575 6560</span></i><span style="font-size:10.0pt; font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:Wingdings; color:maroon">)</span><span lang="EN-GB" style="font-size:12.0pt;font-family: "Times New Roman","serif";color:#1F497D"> </span><span lang="EN-GB" style="font-size:10.0pt;font-family:"Times New Roman","serif";color:black">+</span><i><span style="font-size:12.0pt;font-family:"Times New Roman","serif";color:black">27 76 608 7221</span></i><span style="font-size:12.0pt;font-family:"Times New Roman","serif"; color:#1F497D"> </span><span style="font-size:10.0pt;font-family:"Arial","sans-serif"; color:#1F497D"><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:Wingdings; color:olive">*</span><i><span style="font-size:12.0pt;font-family:"Times New Roman","serif"; color:#2051EC"><a href="mailto:louis.koekemoer@za.didata.com" title="mailto:louis.koekemoer@za.didata.com"><span style="color:#2051EC">louis.koekemoer@za.didata.com</span></a></span></i><span style="color:#2051EC"><o:p></o:p></span></p><p class="MsoNormal"><o:p> </o:p></p> </div><p>This email and all contents are subject to the following disclaimer:</p><p>"<a href="http://www.dimensiondata.com/emaildisclaimer.htm">http://www.dimensiondata.com/emaildisclaimer.htm</a>"</p><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">cisco-voip mailing list</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></div> </div><br></div></body></html>