<div>Thanks to all of you,</div>
<div> </div>
<div>really release my headic as i am pretty much confused how to deliver the product overview to the customer.</div>
<div> </div>
<div>Once again i am very much thankful to you.</div>
<div> </div>
<div>regards</div>
<div>Muhammad Muneeb Khan</div>
<div><br><br> </div>
<div class="gmail_quote">On Tue, Apr 15, 2008 at 5:37 PM, Joris Arts <<a href="mailto:jarts@speechworks.nl">jarts@speechworks.nl</a>> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div lang="NL" vlink="purple" link="blue">
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<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Hi Muneeb,</span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" color="navy" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I presume when saying IPCCE, you mean IPCC Enterprise as opposed to IPCC Express. The new names for these products are Unified Contact Center Enterprise and Unified Contact Center Express.<br>
Generic documention on IPCC Enterprise is available at: <a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_series_home.html" target="_blank">http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_series_home.html</a></span></font></p>
<p><font face="Arial" color="navy" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">The IPCC scripting guide (callflow management) is available at: <a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_0/user/guide/ipce70sg.pdf" target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_0/user/guide/ipce70sg.pdf</a></span></font></p>
<p><font face="Arial" color="navy" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" color="navy" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I hope this will help you.</span></font></p>
<p><font face="Arial" color="navy" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" color="navy" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Best regards,</span></font></p>
<p><font face="Arial" color="navy" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" color="navy" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" color="navy" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
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<p><font face="Arial" color="navy" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Joris Arts</span></font><font color="navy"><span lang="EN-GB" style="COLOR: navy"></span></font></p>
<p><font face="Arial" color="navy" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Speechworks Consultancy</span></font><font color="navy"><span lang="EN-GB" style="COLOR: navy"></span></font></p>
<p><font face="Arial" color="navy" size="2"><span lang="EN-GB" style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Looiersgracht 78</span></font><font color="navy"><span lang="EN-GB" style="COLOR: navy"></span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">1016VT Amsterdam</span></font><font color="navy"><span style="COLOR: navy"></span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Phone: +31 (0) 20 6151100</span></font><font color="navy"><span style="COLOR: navy"></span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Mobile: +31 (0) 64 4752889</span></font><font color="navy"><span style="COLOR: navy"></span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><a href="http://www.speechworks.nl/" target="_blank">www.speechworks.nl</a></span></font><font color="navy"><span style="COLOR: navy"></span></font></p>
<p><font face="Times New Roman" color="navy" size="3"><span style="FONT-SIZE: 12pt; COLOR: navy"> </span></font></p>
<p><font face="Times New Roman" color="navy" size="3"><span style="FONT-SIZE: 12pt; COLOR: navy"> </span></font></p></div>
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<div style="TEXT-ALIGN: center" align="center"><font face="Times New Roman" size="3"><span lang="EN-US" style="FONT-SIZE: 12pt">
<hr align="center" width="100%" size="2">
</span></font></div>
<p><b><font face="Tahoma" size="2"><span lang="EN-US" style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</span></font></b><font face="Tahoma" size="2"><span lang="EN-US" style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b><span style="FONT-WEIGHT: bold">On Behalf Of </span></b>Muneeb khan<br>
<b><span style="FONT-WEIGHT: bold">Sent:</span></b> dinsdag 15 april 2008 12:51<br><b><span style="FONT-WEIGHT: bold">To:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style="FONT-WEIGHT: bold">Subject:</span></b> [cisco-voip] docuementation on IPCCE</span></font><span lang="EN-US"></span></p></div>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Dear All,</span></font></p></div>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">dows any one have documentation on IPCCE in terms of product description and product flow chart which can describe the best call flow of using IPCCE?</span></font></p>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">i'll be highly pleased if someone help me out.</span></font></p></div>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">regards</span></font></p></div>
<div>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Muhammad Muneeb Khan</span></font></p></div>
<div>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div></div></div></div></div></blockquote></div><br>