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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>This is possible, I have done it before. However, I am not
certain if it requires premium or not. I don’t believe so.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You need to create a telecaster user (same as you would in
IPCCE). (Page 62)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise7_0/installation/guide/cad700ig.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise7_0/installation/guide/cad700ig.pdf</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You then create a parameter in your script and a new profile in
cad administrator desktop. Create a new enterprise parameter and pull this
from the script.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>When a call comes in, you can configure it to show this. I don’t
remember all of the details, I did it almost four years ago in CRS 3.x. Most
of it is through the Administrator Desktop.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Ed Leatherman<br>
<b>Sent:</b> Wednesday, April 16, 2008 10:42 AM<br>
<b>To:</b> Cisco-VoIP PuckNetherNet<br>
<b>Subject:</b> [cisco-voip] IP Phone agent - screen pop?<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hello all,<br>
<br>
We just brought up a call center today (UCCX 5 enhanced) primarily using IP
Phone Agent. So far the main thing that the agents are asking about is some way
to be able to see what CSQ a call is from when they answer it (they can answer
from up to three different CSQs). I believe I can push this information down as
a custom variable so that they can get it from the call information screen, but
then they have to reach over and hit that button every time they get a call. <br>
<br>
Anyone ever run into a similar situation? If it turns out that its super
important for them I can just have them use CAD.. goal was to avoid loading any
extra apps on their workstations though.<br clear=all>
<br>
-- <br>
Ed Leatherman<br>
Senior Voice Engineer<br>
West Virginia University<br>
Telecommunications and Network Operations <o:p></o:p></p>
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