<div>Dear Forum,</div>
<div> OPC , VRU PG and ACD PG in IPCC make a record of a call by putting some values in CallDisposition Field. Now wat i wanna ask is : can we trace out a call either hang up by the Caller or by the Agent. Can we differentiate between the two?</div>
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<div>Thanks and Regards,</div>
<div>Mudassar</div>