<br>
<div class="gmail_quote">
<div>Hi All,</div>
<div> OPC , VRU PG and ACD PG in IPCC make a record of a call by putting some values in CallDisposition Field, I know. Now wat i wanna ask is : can we trace out a call either hang up by the Caller or by the Agent. Can we differentiate between the two. Because in my system for both scenarios it is showing the same values in CallDispostion Field..</div>
<div> </div>
<div>Thanks and Regards,</div>
<div>Mudassar</div></div><br>