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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>911? Does the trick for adding T302 to the end of the dial
string. This will never route immediate.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Dennis Heim<br>
<b>Sent:</b> Friday, April 18, 2008 11:07 AM<br>
<b>To:</b> Tim Reimers; Scot Gossen; Leetun, Rob; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] 911 mis dial issues<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Well you need to adjust the T302 timer, aka the interdigit
time-out. Make sure that your 911 Route pattern does not have urgent priority
check. Make there another pattern that matches 911, so CCM has to wait to the
interdigit timeout before it can route out the call. So you would need
another route pattern 911 + another digit or wildcard. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hope that helps.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:#1F497D'>Dennis Heim<br>
Network Voice Engineer<br>
Berbee<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span style='font-size:10.0pt;color:black'>317.569.4201 Fax<br>
</span><span style='font-size:10.0pt;color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a
href="mailto:dennis.heim@cdw.com" title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
<a href="http://www.berbee.com/" title="http://www.berbee.com/">www.berbee.com</a></span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Tim Reimers<br>
<b>Sent:</b> Friday, April 18, 2008 11:02 AM<br>
<b>To:</b> Scot Gossen; Leetun, Rob; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] 911 mis dial issues<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:blue'>We had that same
issue with people misdialing at my previous employer, a school district.</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:blue'>What made the
problem worse was that Central NC is 919 .... where Raliegh and the Department
of Public Instruction is -- so a LOT of calls were going to
"9-1-919...."</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:blue'>You can imagine
the misdials that could happen with alternating 9s and 1s like that..</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:blue'>What we did was
adjust the timing (someplace in CCM and on the H323 router) such that when
calling 911, it actually waited for more digits for a longer time.. just
to be sure someone wasn't dialing something else instead.</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:blue'>Our vendor had
initially set things up with digit timing such that the minute you got that
second "1" in there, BAM -- it called 911 _right_ that second, and
didn't wait to see if anyone was going to dial anything else.</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:blue'>I forget exactly
what changed, but we adjusted something in both CCM and in the H323 router,
such that it waited a couple of seconds and if someone dialed more digits, it
made it not match.</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:blue'>Better than taking
away 911 and making it some special set of digits that someone might
forget!! in an emergency!</span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Scot Gossen<br>
<b>Sent:</b> Thursday, April 17, 2008 4:59 PM<br>
<b>To:</b> Leetun, Rob; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] 911 mis dial issues</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Courier New"'>If I didn't
misinterpret your question, I am assuming you use a 9 for an outside line and
your users are accidentally dialing 911??? When we have clients that have a lot
of users "fat fingering" 911, we will disable the ability to dial 911
(without the lead 9) and only allow 9.911. <br>
<br>
Now if you are simply wanting to dial 95.yadda yadd yadda ("95" for
the outside line) from experience your users will become disgruntled having to
dial more digits.<br>
<br>
-Go0se<br>
</span><br>
<b><i>"Leetun, Rob" <rleetun@bouldercounty.org></i></b> wrote: <o:p></o:p></p>
<div>
<p class=MsoNormal>Hi,<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Has anyone moved away from dialing just a ‘9’ to dialing
‘95’ or something similar for an outbound line? Management here does not
want to give up the ‘9’ number.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Cheers!<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Rob Leetun<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Network Administrator<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Boulder County IT<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>303-441-3866<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>rleetun@bouldercounty.org<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Comic Sans MS";color:#8DB3E2'>"Live
life, don't let life live you."</span><o:p></o:p></p>
</div>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>_______________________________________________<br>
cisco-voip mailing list<br>
cisco-voip@puck.nether.net<br>
https://puck.nether.net/mailman/listinfo/cisco-voip<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p>
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