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<DIV dir=ltr align=left><SPAN class=746252815-18042008><FONT face=Arial
color=#0000ff size=2>That sounds like what we had
done...</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Dennis Heim [mailto:Dennis.Heim@cdw.com]
<BR><B>Sent:</B> Friday, April 18, 2008 11:07 AM<BR><B>To:</B> Tim Reimers; Scot
Gossen; Leetun, Rob; cisco-voip@puck.nether.net<BR><B>Subject:</B> RE:
[cisco-voip] 911 mis dial issues<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Well
you need to adjust the T302 timer, aka the interdigit time-out. Make sure that
your 911 Route pattern does not have urgent priority check. Make there another
pattern that matches 911, so CCM has to wait to the interdigit timeout before it
can route out the call. So you would need another route pattern 911 +
another digit or wildcard. <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Hope
that helps.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<P class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d">Dennis Heim<BR>Network Voice
Engineer<BR>Berbee<BR>11711 N. Meridian Street, Suite 225<BR>Carmel, IN
46032<BR><BR>317.569.4255 Office<BR></SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: black">317.569.4201 Fax<BR></SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d">317.694.6070 Cell<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><A
title=mailto:dennis.heim@berbee.com
href="mailto:dennis.heim@cdw.com">dennis.heim@cdw.com</A><BR><A
title=http://www.berbee.com/
href="http://www.berbee.com/">www.berbee.com</A></SPAN><SPAN
style="FONT-SIZE: 12pt; COLOR: #1f497d; FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
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style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B>On Behalf Of </B>Tim Reimers<BR><B>Sent:</B> Friday, April 18, 2008 11:02
AM<BR><B>To:</B> Scot Gossen; Leetun, Rob;
cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] 911 mis dial
issues<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: blue">We had that same
issue with people misdialing at my previous employer, a school
district.</SPAN><o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: blue">What made the
problem worse was that Central NC is 919 .... where Raliegh and the Department
of Public Instruction is -- so a LOT of calls were going to
"9-1-919...."</SPAN><o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: blue">You can imagine
the misdials that could happen with alternating 9s and 1s like
that..</SPAN><o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: blue">What we did was
adjust the timing (someplace in CCM and on the H323 router) such that when
calling 911, it actually waited for more digits for a longer time.. just
to be sure someone wasn't dialing something else instead.</SPAN><o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: blue">Our vendor had
initially set things up with digit timing such that the minute you got that
second "1" in there, BAM -- it called 911 _right_ that second, and didn't wait
to see if anyone was going to dial anything else.</SPAN><o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: blue">I forget exactly
what changed, but we adjusted something in both CCM and in the H323 router, such
that it waited a couple of seconds and if someone dialed more digits, it made it
not match.</SPAN><o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: blue">Better than taking
away 911 and making it some special set of digits that someone might
forget!! in an emergency!</SPAN><o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center>
<HR align=center width="100%" SIZE=2>
</DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B>On Behalf Of </B>Scot Gossen<BR><B>Sent:</B> Thursday, April 17, 2008 4:59
PM<BR><B>To:</B> Leetun, Rob; cisco-voip@puck.nether.net<BR><B>Subject:</B> Re:
[cisco-voip] 911 mis dial issues</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Courier New'">If I didn't
misinterpret your question, I am assuming you use a 9 for an outside line and
your users are accidentally dialing 911??? When we have clients that have a lot
of users "fat fingering" 911, we will disable the ability to dial 911 (without
the lead 9) and only allow 9.911. <BR><BR>Now if you are simply wanting to dial
95.yadda yadd yadda ("95" for the outside line) from experience your users will
become disgruntled having to dial more
digits.<BR><BR>-Go0se<BR></SPAN><BR><B><I>"Leetun, Rob"
<rleetun@bouldercounty.org></I></B> wrote: <o:p></o:p></P>
<DIV>
<P class=MsoNormal>Hi,<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal>Has anyone moved away from dialing just a ‘9’ to dialing ‘95’
or something similar for an outbound line? Management here does not want
to give up the ‘9’ number.<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal>Cheers!<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal>Rob Leetun<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal>Network Administrator<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal>Boulder County IT<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal>303-441-3866<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal>rleetun@bouldercounty.org<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="COLOR: #8db3e2; FONT-FAMILY: 'Comic Sans MS'">"Live life, don't let life
live you."</SPAN><o:p></o:p></P></DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'">_______________________________________________<BR>cisco-voip
mailing
list<BR>cisco-voip@puck.nether.net<BR>https://puck.nether.net/mailman/listinfo/cisco-voip<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><o:p> </o:p></SPAN></P>
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