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<DIV dir=ltr align=left><SPAN class=000535014-18042008><FONT face=Arial
color=#0000ff size=2>We had that same issue with people misdialing at my
previous employer, a school district.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=000535014-18042008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=000535014-18042008><FONT face=Arial
color=#0000ff size=2>What made the problem worse was that Central NC is 919 ....
where Raliegh and the Department of Public Instruction is -- so a LOT of calls
were going to "9-1-919...."</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=000535014-18042008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=000535014-18042008><FONT face=Arial
color=#0000ff size=2>You can imagine the misdials that could happen with
alternating 9s and 1s like that..</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=000535014-18042008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=000535014-18042008><FONT face=Arial
color=#0000ff size=2>What we did was adjust the timing (someplace in CCM and on
the H323 router) such that when calling 911, it actually waited for more
digits for a longer time.. just to be sure someone wasn't dialing something else
instead.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=000535014-18042008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=000535014-18042008><FONT face=Arial
color=#0000ff size=2>Our vendor had initially set things up with digit timing
such that the minute you got that second "1" in there, BAM -- it called 911
_right_ that second, and didn't wait to see if anyone was going to dial anything
else.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=000535014-18042008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=000535014-18042008><FONT face=Arial
color=#0000ff size=2>I forget exactly what changed, but we adjusted something in
both CCM and in the H323 router, such that it waited a couple of seconds and if
someone dialed more digits, it made it not match.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=000535014-18042008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=000535014-18042008><FONT face=Arial
color=#0000ff size=2>Better than taking away 911 and making it some
special set of digits that someone might forget!! in an
emergency!</FONT></SPAN></DIV><BR>
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<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Scot
Gossen<BR><B>Sent:</B> Thursday, April 17, 2008 4:59 PM<BR><B>To:</B> Leetun,
Rob; cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] 911 mis dial
issues<BR></FONT><BR></DIV>
<DIV></DIV><SPAN style="FONT-FAMILY: monospace">If I didn't misinterpret your
question, I am assuming you use a 9 for an outside line and your users are
accidentally dialing 911??? When we have clients that have a lot of users "fat
fingering" 911, we will disable the ability to dial 911 (without the lead 9) and
only allow 9.911. <BR><BR>Now if you are simply wanting to dial 95.yadda yadd
yadda ("95" for the outside line) from experience your users will become
disgruntled having to dial more
digits.<BR><BR>-Go0se<BR></SPAN><BR><B><I>"Leetun, Rob"
<rleetun@bouldercounty.org></I></B> wrote:
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<DIV class=Section1>
<DIV class=MsoNormal>Hi,<O:P></O:P></DIV>
<DIV class=MsoNormal><O:P></O:P></DIV>
<DIV class=MsoNormal>Has anyone moved away from dialing just a ‘9’ to dialing
‘95’ or something similar for an outbound line? Management here does not
want to give up the ‘9’ number.<O:P></O:P></DIV>
<DIV class=MsoNormal><O:P></O:P></DIV>
<DIV class=MsoNormal>Cheers!<O:P></O:P></DIV>
<DIV class=MsoNormal><O:P></O:P></DIV>
<DIV class=MsoNormal>Rob Leetun<O:P></O:P></DIV>
<DIV class=MsoNormal>Network Administrator<O:P></O:P></DIV>
<DIV class=MsoNormal>Boulder County IT<SPAN
style="COLOR: rgb(84,141,212)"><O:P></O:P></SPAN></DIV>
<DIV class=MsoNormal>303-441-3866<O:P></O:P></DIV>
<DIV class=MsoNormal>rleetun@bouldercounty.org<O:P></O:P></DIV>
<DIV class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'"><O:P></O:P></SPAN></DIV>
<DIV class=MsoNormal><SPAN
style="COLOR: rgb(141,179,226); FONT-FAMILY: 'Comic Sans MS'">"Live life,
don't let life live you."<O:P></O:P></SPAN></DIV>
<DIV
class=MsoNormal><O:P></O:P></DIV></DIV>_______________________________________________<BR>cisco-voip
mailing
list<BR>cisco-voip@puck.nether.net<BR>https://puck.nether.net/mailman/listinfo/cisco-voip<BR></BLOCKQUOTE><BR>
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