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Hi David,<br>
<br>
You're really not giving us much to go on here. No versions,
indications of network topology, and no indication of what you have
tried, reviewed, or configured.<br>
<br>
There are several valid reasons for this. Let's start with some basics.<br>
Are you using barge or cbarge?<br>
What is the model of the agent phone? The physical model - not just
what is configured in CCMAdmin. The CAD softphone for example is
configured as a 30VIP or 12SP+ in CCMAdmin, but the actual phone is a
soft client.<br>
<br>
What codec is in use on the agent phone when you are attempt barge?<br>
Was this previously working for this agent phone and just stopped or is
this your first attempt of the feature with the phones in question?<br>
<br>
Are you getting alerts for being out of media resources or MRGL
exhausted?<br>
What version of CM are you using?<br>
What phone load are you using?<br>
<br>
Regards,<br>
Wes<br>
<br>
David Toledo wrote:
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<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">I cannot barge-in some
agent's phone why?<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">There is any reason why?<br>
<br>
<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Thanks<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
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style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
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