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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hello David,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>Just to make sure: are
you using the barge-in feature from the Cisco Supervisor Desktop (CSD) from
Contact Center Express? (this icon: <img width=15 height=15
id="_x0000_i1028" src="cid:image001.gif@01C8A6B6.0707F5C0">)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>If yes: this is a mere
forced conference call. If the button is greyed out for some users, it is
configuration issue, not a bandwidth issue. <br>
If a target agent is on hold, has more than 1 call or is in conference, a
supervisor cannot barge-in.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>If you are NOT using the
Supervisor Desktop, then forget about the above….(I believe there is a
barge function also directly in Callmanager)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial'>Joris Arts</span></font><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'> </span><o:p></o:p></font></p>
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<div>
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color:windowtext'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span lang=EN-US style='font-size:10.0pt;
font-family:Tahoma;color:windowtext'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b><span style='font-weight:bold'>On
Behalf Of </span></b>David Toledo<br>
<b><span style='font-weight:bold'>Sent:</span></b> donderdag 24 april 2008
23:09<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] barge-in
from supervisor desktop is not workingsome user does</span></font><font
color=black><span lang=EN-US style='color:windowtext'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>I’m using the </span></font><span
lang=EN-US>monitoring capabilities built into Supervisor Desktop software<o:p></o:p></span></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-US style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-US style='font-size:12.0pt'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-US style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-US style='font-size:12.0pt'>David</span></font><font size=2 color=navy
face=Arial><span lang=EN-US style='font-size:10.0pt;font-family:Arial;
color:navy'><o:p></o:p></span></font></p>
<div>
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color=black face="Times New Roman"><span lang=EN-US style='font-size:12.0pt;
color:windowtext'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span lang=EN-US style='font-size:10.0pt;
font-family:Tahoma;color:windowtext'> Wes Sisk [mailto:wsisk@cisco.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, April 24, 2008
4:31 PM<br>
<b><span style='font-weight:bold'>To:</span></b> David Toledo<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] barge-in
from supervisor desktop is not working some user does</span></font><font
color=black><span lang=EN-US style='color:windowtext'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-US style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
lang=EN-US style='font-size:12.0pt'>David,<br>
<br>
Are you using the barge softkey on the softphone or are you using the
monitoring capabilities built into Supervisor Desktop software?<br>
<br>
/Wes<br>
<br>
David Toledo wrote: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><!--[if gte mso 9]><xml>
<u1:shapedefaults u2:ext="edit" spidmax="1026"/>
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<u3:shapelayout u4:ext="edit">
<u3:idmap u4:ext="edit" data="1"/>
</u3:shapelayout>
</xml><![endif]-->Sorry for the miss information guys I just new in this
environment.</span></font><span lang=EN-US><o:p></o:p></span></p>
<u5:p></u5:p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'> I will start with
the phone system</span></font><span lang=EN-US><o:p></o:p></span></p>
<u5:p></u5:p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'> 1-</span></font><font
size=1 color=navy><span lang=EN-US style='font-size:7.0pt;color:navy'> I</span></font><font
size=2 color=navy face=Arial><span lang=EN-US style='font-size:10.0pt;
font-family:Arial;color:navy'> use: BARGE</span></font><span lang=EN-US><o:p></o:p></span></p>
<u5:p></u5:p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>2-</span></font><font
size=1 color=navy><span lang=EN-US style='font-size:7.0pt;color:navy'> </span></font><font
size=2 color=navy face=Arial><span lang=EN-US style='font-size:10.0pt;
font-family:Arial;color:navy'>CISCO IP PHONE 7961 / CP-7961G</span></font><span
lang=EN-US><o:p></o:p></span></p>
<u5:p></u5:p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>3-</span></font><font
size=1 color=navy><span lang=EN-US style='font-size:7.0pt;color:navy'> </span></font><font
size=1 face=Verdana><span lang=EN-US style='font-size:9.0pt;font-family:Verdana'>System
version: 5.1.2.1000-11</span></font><span lang=EN-US><o:p></o:p></span></p>
<u5:p></u5:p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Here is the problem the
“Supervisor Desktop” cannot hear all the user extension from his
workstation some are working some aren’t working.</span></font><span
lang=EN-US><o:p></o:p></span></p>
<u5:p></u5:p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>The (Barge-In) button is
grey out for some users so if some users working why can the others cannot?</span></font><span
lang=EN-US><o:p></o:p></span></p>
<u5:p></u5:p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>There is a bandwidth
limit? Or is not the case I was looking in security enable and I don’t
see in the physical phone by pressing settings,</span></font><span lang=EN-US><o:p></o:p></span></p>
<u5:p></u5:p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font><span
lang=EN-US><o:p></o:p></span></p>
<u5:p></u5:p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Can you please guide me
how to fix this problem ….. I just a baby in this Cisco environment.</span></font><span
lang=EN-US><o:p></o:p></span></p>
<u5:p></u5:p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font><span
lang=EN-US><o:p></o:p></span></p>
<u5:p></u5:p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font><span
lang=EN-US><o:p></o:p></span></p>
<u5:p></u5:p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Thanks…….</span></font><span
lang=EN-US><o:p></o:p></span></p>
<u5:p></u5:p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font><span
lang=EN-US><o:p></o:p></span></p>
<u5:p></u5:p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>David</span></font><span
lang=EN-US><o:p></o:p></span></p>
<u5:p></u5:p>
<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial'><u5:p> </u5:p></span></font><span
lang=EN-US><o:p></o:p></span></p>
<pre wrap=""><font size=2 color=black face="Courier New"><span lang=EN-US
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
lang=EN-US style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
lang=EN-US style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
lang=EN-US style='font-size:10.0pt'>
<hr size=4 width="90%" align=center>
</span></font></pre><pre style='text-align:center'><font size=2 color=black
face="Courier New"><span lang=EN-US style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
lang=EN-US style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span lang=EN-US style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span lang=EN-US style='font-size:10.0pt'>_______________________________________________<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span lang=EN-US style='font-size:10.0pt'>cisco-voip mailing list<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span lang=EN-US style='font-size:10.0pt'><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span lang=EN-US style='font-size:10.0pt'><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span lang=EN-US style='font-size:10.0pt'> <o:p></o:p></span></font></pre></div>
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