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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>What is your busy trigger and max calls set for on that line?
What type of phone are they using?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis
Heim<br>
Network Voice Engineer<br>
Berbee<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>317.569.4201 Fax<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a
href="mailto:dennis.heim@cdw.com" title="mailto:dennis.heim@berbee.com"><span
style='color:blue'>dennis.heim@cdw.com</span></a><br>
<a href="http://www.berbee.com/" title="http://www.berbee.com/"><span
style='color:blue'>www.berbee.com</span></a></span><span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Nick Griffin<br>
<b>Sent:</b> Monday, April 28, 2008 11:48 AM<br>
<b>To:</b> Cisco VoIP List<br>
<b>Subject:</b> [cisco-voip] CUCM 6.1 Toggle Active Call<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I've got an issue thats got me a bit stumped. I suspect it
could be relating to privileges CSS/Partitions but I'm not sure at this point.
The symptom is that when a user is on an active call ( say checking voicemails
for example ) and they get another call, the second call is not available to
answer, ie the toggle button via the up and down blue arrow key is unavailable.
Has anyone ran into this issue? They are unable to handle the second call,
until the current active call is handled.<br>
<br>
Thoughts appreciated!<br>
<br>
Nick Griffin<o:p></o:p></p>
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