Wes, thanks for the response. It's when a call comes into a non-prime line. It seems like this has worked for me in the past, but perhaps it wasn't a call into a secondary line. <br><br><div class="gmail_quote">On Mon, Apr 28, 2008 at 12:16 PM, Wes Sisk <<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>> wrote:<br>
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Nick,<br>
<br>
Is the 2nd call on the same line or a differnet line? Usually if call
is on 2nd line rocker will not scroll to 2nd line. If you wish to see
information about call on 2nd line without answering the call first
press "?" or "i", depending on your phone model, and then press the
line button. This will bring call information into focus without
answering the call.<br>
<br>
/Wes<br>
<br>
Nick Griffin wrote:
<blockquote type="cite"><div><div></div><div class="Wj3C7c">I've got an issue thats got me a bit stumped. I suspect it
could be relating to privileges CSS/Partitions but I'm not sure at this
point. The symptom is that when a user is on an active call ( say
checking voicemails for example ) and they get another call, the second
call is not available to answer, ie the toggle button via the up and
down blue arrow key is unavailable. Has anyone ran into this issue?
They are unable to handle the second call, until the current active
call is handled.<br>
<br>
Thoughts appreciated!<br>
<br>
Nick Griffin<br>
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