<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<META content="MSHTML 6.00.2900.3314" name=GENERATOR></HEAD>
<BODY>
<DIV dir=ltr align=left><SPAN class=912000422-29042008><FONT face=Arial
color=#0000ff size=2>Application event log of one of the servers. The
reason he asked is that if an MTP needs to be allocated for a call but none is
available in some cases the call will connect but you will lose supplementary
services (hold, transfer, etc). In that case though the softkeys will be
present, they just won't do anything. For this issue are there any
softkeys present at all or are none shown? If it shows Redial, NewCall,
and CfwdAll (or some subset) then it's probably just that the phone is showing
the softkeys for a different line appearance than the active call is on.
Try having the receptionist hit the ? button and then the line she is talking on
to see if this brings the softkeys back. There are a few parameters on the
Device page that control the phone's behavior when multiple calls are ringing in
or active. I don't have access to a server to check right now or I'd list
them :/</FONT></SPAN></DIV><!-- Converted from text/plain format -->
<P><FONT size=2>-Ryan </FONT></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Kevin
Dunn<BR><B>Sent:</B> Tuesday, April 29, 2008 5:12 PM<BR><B>To:</B> Cisco
Voice<BR><B>Subject:</B> Re: [cisco-voip] Soft Keys just go
away<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV>Last time I posted this Wes had asked if I was getting any alarms for MTP,
MRG, MRGL exhausted.</DIV>
<DIV> </DIV>
<DIV>the short answer is no, but then to make sure, where would I SEE those
alerts?</DIV>
<DIV> </DIV>
<DIV>Kevin<BR><BR> </DIV>
<DIV><SPAN class=gmail_quote>On 4/29/08, <B class=gmail_sendername>Kevin
Dunn</B> <<A
href="mailto:cheesevoice@gmail.com">cheesevoice@gmail.com</A>> wrote:</SPAN>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<DIV>Recently we had an issue with our incoming calls, not every call but 3-4
times a day the receptionist at multiple locations (H323 and MGCP gateways)
would lose Softkeys (HOLD, PARK, TRANSFER) on both digital and analog incoming
calls. It seems to happen to everyone occasionally, but since
receptionists take the majority of incoming non DID calls, they see it more
often (6-8 times a day now). We are running Call Manager 4.1.3.25626
(4.1(3)sr6a) and were running sr3 before that. </DIV>
<DIV> </DIV>
<DIV>I have a TAC case open, and I see similar issues, but nothing really
matching this activity exactly. I know sr7 was just released, but none
of those bug fixes seem to match this either...</DIV>
<DIV> </DIV>
<DIV>anyone seen this symptom or anything like it before??</DIV>
<DIV> </DIV>
<DIV>Thanks</DIV>
<DIV> </DIV><SPAN class=sg>
<DIV>Kevin</DIV></SPAN>
<DIV> </DIV>
<DIV>PS I have GWGK and TUC left then I am finished certification.... yeah
me.</DIV></BLOCKQUOTE></DIV><BR></BODY></HTML>