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Kevin,<br>
<br>
"MTP Required is checked on all H323 Gateways"<br>
This is very undesirable. From a design perspective it means all media
streams go through your MTP resources. In a default install the only
MTP resources available are software MTP's hosted out of the IPVMSApp
service running on CM. This has several design constraints:<br>
1. it's software only so only G.711<br>
2. it uses CPU, memory, and network throughput on your CM server. This
places it in direct competition with ccm.exe which provides your
dialtone and processes the keypresses on your phone.<br>
<br>
If MTP Required can be avoided, then it should be. If it cannot be
avoided, then it is best to design in hardware MTPs, dedicate a CM
server as an MTP server only doing MTP and not running CM, or dedicate
software MTPs from an IOS device.<br>
<br>
You are using up all of your available MTP's and that is causing the
inability to conference/transfer/hold/park/(invoke any supplementary
service).<br>
<br>
Regards,<br>
Wes<br>
<br>
Kevin Dunn wrote:
<blockquote
cite="mid:84b74aec0804301447w52ecae8hd5ff19779032caa0@mail.gmail.com"
type="cite">
<div>Just a FYI<br>
<br>
I restarted IP Voice Media Stream Service on both servers.</div>
<div>I changed teh MTP parameter from 48-60 calls and will keep and
eye on CPU Utilization.</div>
<div> </div>
<div>MTP Required is checked on all H323 Gateways </div>
<div> </div>
<div>However I dd not reset the MRGL.</div>
<div>Frankly I got the "786 devices will be reset" and got scared...
lol</div>
<div> </div>
<div>Kevin<br>
<br>
</div>
<div><span class="gmail_quote">On 4/30/08, <b
class="gmail_sendername">Kevin Dunn</b> <<a moz-do-not-send="true"
href="mailto:cheesevoice@gmail.com">cheesevoice@gmail.com</a>>
wrote:</span>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0px 0px 0px 0.8ex; padding-left: 1ex;">
<div>So the ?+Line workaround did nto work.</div>
<div> </div>
<div>Also there was an error in the Event Viewer (and I feel a
little stupid for not looking there earlier)
MtpNoMoreResourcesAvailable. </div>
<div> </div>
<div>So to remedy that error, do I need to reload the server? I go
to SERVICE>MR>MTP and see one one both the SUB (primary) and the
PUB (by name and not IP address). </div>
<div>Is there an MTP service I can restart?</div>
<div> </div>
<div>I still have the case open with TAC....<br>
</div>
<div><span class="e" id="q_119a11fa5949058a_1">
<div><span class="gmail_quote">On 4/29/08, <b
class="gmail_sendername">Kevin Dunn</b> <<a moz-do-not-send="true"
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:cheesevoice@gmail.com" target="_blank">cheesevoice@gmail.com</a>>
wrote:</span>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0px 0px 0px 0.8ex; padding-left: 1ex;">
<div>The soft keys are there (XFER the most used one) it just
doesn't do anything when she selects it...</div>
<div> </div>
<div>It isn't always when multiple calls are coming in her phone
either. At first I thought it was just user miseducation, she was
trying to XFER a call she hadn't answered yet, but there was a paramter
on her phone we checked (Activate New Line??) anyway we checked that
DISABLED and that wasn't the issue.</div>
<div> </div>
<div>Like I said, sometimes it happens when just one call is
coming in.</div>
<div> </div>
<div>I will try the ?+line trick, and Application Event Log on
the SUB and PUB and see if teh MTP is in error. I checked and the MTP
is enabled on both servers, and with our call volume, I doubt we are
overusing it...BUT I will check regardless. </div>
<div> </div>
<div>Thanks so much for the point...it is appreciated Ryan (Wes,
et al)</div>
<div> </div>
<span>
<div>Kevin<br>
<br>
</div>
</span>
<div><span>
<div class="gmail_quote">On Tue, Apr 29, 2008 at 5:07 PM, Ryan
Ratliff <<a moz-do-not-send="true"
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>>
wrote:<br>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0px 0px 0px 0.8ex; padding-left: 1ex;">
<div>
<div dir="ltr" align="left"><span><font color="#0000ff"
face="Arial" size="2">Application event log of one of the servers.
The reason he asked is that if an MTP needs to be allocated for a call
but none is available in some cases the call will connect but you will
lose supplementary services (hold, transfer, etc). In that case though
the softkeys will be present, they just won't do anything. For this
issue are there any softkeys present at all or are none shown? If it
shows Redial, NewCall, and CfwdAll (or some subset) then it's probably
just that the phone is showing the softkeys for a different line
appearance than the active call is on. Try having the receptionist hit
the ? button and then the line she is talking on to see if this brings
the softkeys back. There are a few parameters on the Device page that
control the phone's behavior when multiple calls are ringing in or
active. I don't have access to a server to check right now or I'd list
them :/</font></span></div>
<p><font size="2">-Ryan </font></p>
<div> </div>
<br>
<div dir="ltr" align="left" lang="en-us">
<hr><font face="Tahoma" size="2"><b>From:</b> <a
moz-do-not-send="true"
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a moz-do-not-send="true"
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Kevin Dunn<br>
<b>Sent:</b> Tuesday, April 29, 2008 5:12 PM<br>
<b>To:</b> Cisco Voice<br>
<b>Subject:</b> Re: [cisco-voip] Soft Keys just go away<br>
</font><br>
</div>
<div>
<div>
<div>Last time I posted this Wes had asked if I was getting any
alarms for MTP, MRG, MRGL exhausted.</div>
<div> </div>
<div>the short answer is no, but then to make sure, where would
I SEE those alerts?</div>
<div> </div>
<div>Kevin<br>
<br>
</div>
<div><span class="gmail_quote">On 4/29/08, <b
class="gmail_sendername">Kevin Dunn</b> <<a moz-do-not-send="true"
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:cheesevoice@gmail.com" target="_blank">cheesevoice@gmail.com</a>>
wrote:</span>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0px 0px 0px 0.8ex; padding-left: 1ex;">
<div>Recently we had an issue with our incoming calls, not
every call but 3-4 times a day the receptionist at multiple locations
(H323 and MGCP gateways) would lose Softkeys (HOLD, PARK, TRANSFER) on
both digital and analog incoming calls. It seems to happen to everyone
occasionally, but since receptionists take the majority of incoming non
DID calls, they see it more often (6-8 times a day now). We are
running Call Manager 4.1.3.25626 (4.1(3)sr6a) and were running sr3
before that. </div>
<div> </div>
<div>I have a TAC case open, and I see similar issues, but
nothing really matching this activity exactly. I know sr7 was just
released, but none of those bug fixes seem to match this either...</div>
<div> </div>
<div>anyone seen this symptom or anything like it before??</div>
<div> </div>
<div>Thanks</div>
<div> </div>
<span>
<div>Kevin</div>
</span>
<div> </div>
<div>PS I have GWGK and TUC left then I am finished
certification.... yeah me.</div>
</blockquote>
</div>
<br>
</div>
</div>
</div>
</blockquote>
</div>
<br>
</span></div>
</blockquote>
</div>
<br>
</span></div>
</blockquote>
</div>
<br>
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