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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>I finally figured out what it was. The 2nd line had a device profile associated with it (ADP). Once I removed the device profile it worked great.</FONT></DIV></DIV>
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<FONT face=Tahoma size=2><B>From:</B> Corder, Rebecca J<BR><B>Sent:</B> Wed 4/30/2008 10:44 AM<BR><B>To:</B> 'cisco-voip@puck.nether.net'<BR><B>Subject:</B> Attendant Console - Shared Lines<BR></FONT><BR></DIV>
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<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">We just setup the attendant console and added about 8 operators. All but one have worked great. The one that does not work has a shared line. Her lines go as follows:</SPAN></FONT></P>
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<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">8562 – Personal Line</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">7563 – Shared Line – Her Boss</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">199012 – Operator Line</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">199013 – Operator Line</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">199014 – Operator Line</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">199015 – Operator Line</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">When she attempts to login to the console with Line 2 on her phone it gives us an error message that says: One ore more lines on your phone are shared. Shared lines are supported.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">We take off the shared line and she is able to login just fine. We have the hunt list on her phone to start with Line 3 (unlike other phones in the list which start with line 2). Since we can just keep taking off the shared line when it is her time to cover the phones we need straight answer.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">On another CM we have in our enterprise we have operators that have side cars and 3 or 4 shared lines on their phone in addition to having the operator lines. Tac says shared lines are not possible but we are currently doing it in another office so am unsure why this one is not working. Here is part of the “restrictions” he gave me - </SPAN></FONT><FONT face=Arial color=black size=2><SPAN style="FONT-SIZE: 9.5pt; COLOR: black; FONT-FAMILY: Arial">Cisco CallManager Attendant Console Server does not route calls to an instance of a shared line on attendant phone if any other instances of the shared line are in use. </SPAN></FONT></P>
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<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Any ideas before I got to her boss and say it just isn’t possible – find someone else?</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><STRONG><B><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Rebecca Corder</SPAN></FONT></B></STRONG></P>
<P class=MsoNormal><STRONG><B><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Information Technology - IP Telephony</SPAN></FONT></B></STRONG></P>
<P class=MsoNormal><STRONG><B><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Bechtel Corporation</SPAN></FONT></B></STRONG></P>
<P class=MsoNormal><STRONG><B><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">5202 Presidents Court</SPAN></FONT></B></STRONG></P>
<P class=MsoNormal><STRONG><B><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Frederick</SPAN></FONT></B></STRONG><STRONG><B><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">, MD 21703</SPAN></FONT></B></STRONG></P>
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