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Attendant console generally should not be used with shared lines.
While it may appear to work sometimes it is not programmed to handle
shared line logic and will eventually display unexpected behavior.<br>
<br>
/Wes<br>
<br>
Corder, Rebecca J wrote:
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<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">We just setup the
attendant console and added about 8
operators. All but one have worked great. The one that does not work
has a
shared line. Her lines go as follows:<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">8562 – Personal Line<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">7563 – Shared Line – Her
Boss<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">199012 – Operator Line<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">199013 – Operator Line<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">199014 – Operator Line<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">199015 – Operator Line<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">When she attempts to
login to the console with Line 2 on her
phone it gives us an error message that says: One ore more lines on
your phone
are shared. Shared lines are supported.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">We take off the shared
line and she is able to login just
fine. We have the hunt list on her phone to start with Line 3 (unlike
other
phones in the list which start with line 2). Since we can just keep
taking off the shared line when it is her time to cover the phones we
need
straight answer.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">On another CM we have in
our enterprise we have operators that
have side cars and 3 or 4 shared lines on their phone in addition to
having the
operator lines. Tac says shared lines are not possible but we are
currently
doing it in another office so am unsure why this one is not working.
Here is
part of the “restrictions” he gave me - </span></font><font
color="black" face="Arial" size="2"><span
style="font-size: 9.5pt; font-family: Arial; color: black;">Cisco CallManager
Attendant Console Server does not route
calls to an instance of a shared line on attendant phone if any other
instances
of the shared line are in use. <o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span
style="font-size: 9.5pt; font-family: Arial; color: black;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Any ideas before I got to
her boss and say it just isn’t
possible – find someone else?<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><strong><b><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Rebecca Corder</span></font></b></strong><o:p></o:p></p>
<p class="MsoNormal"><strong><b><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Information Technology -
IP Telephony</span></font></b></strong><o:p></o:p></p>
<p class="MsoNormal"><strong><b><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Bechtel Corporation</span></font></b></strong><o:p></o:p></p>
<p class="MsoNormal"><st1:Street w:st="on"><st1:address w:st="on"><strong><b><font
face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">5202 Presidents Court</span></font></b></strong></st1:address></st1:Street><o:p></o:p></p>
<p class="MsoNormal"><st1:place w:st="on"><st1:City w:st="on"><strong><b><font
face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Frederick</span></font></b></strong></st1:City><strong><b><font
face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">, <st1:State w:st="on">MD</st1:State>
<st1:PostalCode w:st="on">21703</st1:PostalCode></span></font></b></strong></st1:place><o:p></o:p></p>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"><o:p> </o:p></span></font></p>
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