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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I had the same problem a long time ago and I think I fixed it by
configuring my IPCCX servers in the Cisco Agent Desktop. Select your profile,
click Setup -> Configure Systems and add the server’s IP.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Rasim Duric<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Network Analyst (CCS)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>University of Guelph<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Guelph, N1G 2W1, ON<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>519-824-4120x53146<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>rduric@uoguelph.ca<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Voice Noob [mailto:voicenoob@gmail.com] <br>
<b>Sent:</b> May-05-08 2:24 PM<br>
<b>To:</b> Rasim Duric<br>
<b>Cc:</b> cisco-voip<br>
<b>Subject:</b> Re: [cisco-voip] UCCX agent unable to connect<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>CSA is not installed yet.<o:p></o:p></p>
<div>
<p class=MsoNormal>On Mon, May 5, 2008 at 1:22 PM, Rasim Duric <<a
href="mailto:rduric@uoguelph.ca">rduric@uoguelph.ca</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p><span style='font-size:11.0pt;color:#1F497D'>You might check CSA on your
UCCX server...</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'>Rasim Duric</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'>Network Analyst (CCS)</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'>University of Guelph</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'>Guelph, N1G 2W1, ON</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'>519-824-4120x53146</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'><a
href="mailto:rduric@uoguelph.ca" target="_blank">rduric@uoguelph.ca</a></span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p><b><span lang=EN-US style='font-size:10.0pt'>From:</span></b><span
lang=EN-US style='font-size:10.0pt'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Voice Noob<br>
<b>Sent:</b> May-05-08 2:07 PM<br>
<b>To:</b> cisco-voip<br>
<b>Subject:</b> [cisco-voip] UCCX agent unable to connect</span><o:p></o:p></p>
</div>
<div>
<div>
<p> <o:p></o:p></p>
<div>
<p>I have a new deployment of UCCX 5.0(2) with UCCM 6.1. I have uploaded the
correct licensing and it shows active for the number of agents that I have.
When I try to launch the cisco agent desktop I get "The license or
resource manager may be down. Please talk to your administrator". I can
ping the server by name. In the log files on the desktop I get the errors
below, I have removed the correct IP information. <o:p></o:p></p>
</div>
<div>
<p> <o:p></o:p></p>
</div>
<div>
<p>There is no firewall between the PC and server. In the event viewer on the
server it keeps throwing information events in the application log.<o:p></o:p></p>
</div>
<div>
<p> <o:p></o:p></p>
</div>
<div>
<p>Event Type: Information<br>
Event Source: Cisco Desktop Licensing and Resource Manager Service<br>
Event Category: None<br>
Event ID: 2<br>
Date: 5/5/2008<br>
Time: 1:00:49 PM<br>
User: N/A<br>
Computer: UCCX<br>
Description:<br>
The description for Event ID ( 2 ) in Source ( Cisco Desktop Licensing and
Resource Manager Service ) cannot be found. The local computer may not have the
necessary registry information or message DLL files to display messages from a
remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this
description; see Help and Support for details. The following information is
part of the event: LC0003 Currently in recovery.<br>
.<o:p></o:p></p>
</div>
<div>
<p> <o:p></o:p></p>
</div>
<div>
<p>ERSION INFO: LDAPClientDLL.dll: Product <Cisco Unified Contact Center
Express 5.0> Version <<a href="http://6.4.2.12/" target="_blank">6.4.2.12</a>>
Pri Build <5.0> Special Build < >.<br>
2008-05-05 13:03:01.296 INFO LC0012 LDAPConnectionMgr::EstablishConnection::
Failed to bind to LDAP server on <<a href="http://1.1.1.1/" target="_blank">1.1.1.1</a>>:
<-1> <Can't contact LDAP server><br>
2008-05-05 13:03:02.406 INFO LC0012 LDAPConnectionMgr::EstablishConnection::
Failed to bind to LDAP server on <<a href="http://1.1.1.1/" target="_blank">1.1.1.1</a>>:
<-1> <Can't contact LDAP server><br>
2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.<br>
2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.<br>
2008-05-05 13:03:02.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to
connect to ldap.<br>
2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.<br>
2008-05-05 13:03:02.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to
connect to ldap.<br>
2008-05-05 13:03:17.406 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.<br>
2008-05-05 13:03:17.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to
connect to ldap.<br>
2008-05-05 13:03:33.375 INFO LC0012 LDAPConnectionMgr::EstablishConnection::
Failed to bind to LDAP server on <<a href="http://1.1.1.1/" target="_blank">1.1.1.1</a>>:
<-1> <Can't contact LDAP server><br>
2008-05-05 13:03:33.375 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.<br>
2008-05-05 13:03:33.375 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to
connect to ldap.<br>
2008-05-05 13:03:48.375 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.<br>
2008-05-05 13:03:48.375 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to
connect to ldap.<br>
2008-05-05 13:04:04.359 INFO LC0012 LDAPConnectionMgr::EstablishConnection::
Failed to bind to LDAP server on <<a href="http://1.1.1.1/" target="_blank">1.1.1.1</a>>:
<-1> <Can't contact LDAP server><br>
2008-05-05 13:04:04.359 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.<br>
2008-05-05 13:04:04.359 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to
connect to ldap.<br>
2008-05-05 13:04:19.359 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.<br>
2008-05-05 13:04:19.359 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to
connect to ldap.<br>
2008-05-05 13:04:35.343 INFO LC0012 LDAPConnectionMgr::EstablishConnection::
Failed to bind to LDAP server on <<a href="http://1.1.1.1/" target="_blank">1.1.1.1</a>>:
<-1> <Can't contact LDAP server><br>
2008-05-05 13:04:35.343 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.<br>
2008-05-05 13:04:35.343 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to
connect to ldap.<o:p></o:p></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
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