<div>I have a new deployment of UCCX 5.0(2) with UCCM 6.1. I have uploaded the correct licensing and it shows active for the number of agents that I have. When I try to launch the cisco agent desktop I get "The license or resource manager may be down. Please talk to your administrator". I can ping the server by name. In the log files on the desktop I get the errors below, I have removed the correct IP information. </div>
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<div>There is no firewall between the PC and server. In the event viewer on the server it keeps throwing information events in the application log.</div>
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<div>Event Type: Information<br>Event Source: Cisco Desktop Licensing and Resource Manager Service<br>Event Category: None<br>Event ID: 2<br>Date: 5/5/2008<br>Time: 1:00:49 PM<br>User: N/A<br>Computer: UCCX<br>Description:<br>
The description for Event ID ( 2 ) in Source ( Cisco Desktop Licensing and Resource Manager Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: LC0003 Currently in recovery.<br>
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<div>ERSION INFO: LDAPClientDLL.dll: Product <Cisco Unified Contact Center Express 5.0> Version <<a href="http://6.4.2.12">6.4.2.12</a>> Pri Build <5.0> Special Build < >.<br>2008-05-05 13:03:01.296 INFO LC0012 LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <<a href="http://1.1.1.1">1.1.1.1</a>>: <-1> <Can't contact LDAP server><br>
2008-05-05 13:03:02.406 INFO LC0012 LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <<a href="http://1.1.1.1">1.1.1.1</a>>: <-1> <Can't contact LDAP server><br>2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently in recovery.<br>
2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently in recovery.<br>2008-05-05 13:03:02.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to connect to ldap.<br>2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently in recovery.<br>
2008-05-05 13:03:02.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to connect to ldap.<br>2008-05-05 13:03:17.406 INFO LC0003 ConnectionMgr::Connect:: Currently in recovery.<br>2008-05-05 13:03:17.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to connect to ldap.<br>
2008-05-05 13:03:33.375 INFO LC0012 LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <<a href="http://1.1.1.1">1.1.1.1</a>>: <-1> <Can't contact LDAP server><br>2008-05-05 13:03:33.375 INFO LC0003 ConnectionMgr::Connect:: Currently in recovery.<br>
2008-05-05 13:03:33.375 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to connect to ldap.<br>2008-05-05 13:03:48.375 INFO LC0003 ConnectionMgr::Connect:: Currently in recovery.<br>2008-05-05 13:03:48.375 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to connect to ldap.<br>
2008-05-05 13:04:04.359 INFO LC0012 LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <<a href="http://1.1.1.1">1.1.1.1</a>>: <-1> <Can't contact LDAP server><br>2008-05-05 13:04:04.359 INFO LC0003 ConnectionMgr::Connect:: Currently in recovery.<br>
2008-05-05 13:04:04.359 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to connect to ldap.<br>2008-05-05 13:04:19.359 INFO LC0003 ConnectionMgr::Connect:: Currently in recovery.<br>2008-05-05 13:04:19.359 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to connect to ldap.<br>
2008-05-05 13:04:35.343 INFO LC0012 LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <<a href="http://1.1.1.1">1.1.1.1</a>>: <-1> <Can't contact LDAP server><br>2008-05-05 13:04:35.343 INFO LC0003 ConnectionMgr::Connect:: Currently in recovery.<br>
2008-05-05 13:04:35.343 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to connect to ldap.<br></div>