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<BODY lang=EN-CA vLink=purple link=blue>
<DIV dir=ltr align=left><SPAN class=173435619-05052008><FONT face=Arial
color=#0000ff size=2>I would verify rights to the license file directory in
UCCX. Typically if you can read the license file then the agent can't continue
to load.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=173435619-05052008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=173435619-05052008><FONT face=Arial
color=#0000ff size=2>Noel</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Rasim
Duric<BR><B>Sent:</B> Monday, May 05, 2008 3:09 PM<BR><B>To:</B> 'Voice
Noob'<BR><B>Cc:</B> 'cisco-voip'<BR><B>Subject:</B> Re: [cisco-voip] UCCX agent
unable to connect<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">I
had the same problem a long time ago and I think I fixed it by configuring my
IPCCX servers in the Cisco Agent Desktop. Select your profile, click Setup ->
Configure Systems and add the server’s IP.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Rasim
Duric<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Network
Analyst (CCS)<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">University
of Guelph<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Guelph,
N1G 2W1, ON<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">519-824-4120x53146<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">rduric@uoguelph.ca<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0cm; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0cm; PADDING-BOTTOM: 0cm; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN lang=EN-US
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
lang=EN-US style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Voice
Noob [mailto:voicenoob@gmail.com] <BR><B>Sent:</B> May-05-08 2:24
PM<BR><B>To:</B> Rasim Duric<BR><B>Cc:</B> cisco-voip<BR><B>Subject:</B> Re:
[cisco-voip] UCCX agent unable to connect<o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt">CSA is not installed
yet.<o:p></o:p></P>
<DIV>
<P class=MsoNormal>On Mon, May 5, 2008 at 1:22 PM, Rasim Duric <<A
href="mailto:rduric@uoguelph.ca">rduric@uoguelph.ca</A>>
wrote:<o:p></o:p></P>
<DIV>
<DIV>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d">You might check CSA on your
UCCX server...</SPAN><o:p></o:p></P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"> </SPAN><o:p></o:p></P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d">Rasim
Duric</SPAN><o:p></o:p></P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d">Network Analyst
(CCS)</SPAN><o:p></o:p></P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d">University of
Guelph</SPAN><o:p></o:p></P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d">Guelph, N1G 2W1,
ON</SPAN><o:p></o:p></P>
<P><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d">519-824-4120x53146</SPAN><o:p></o:p></P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"><A
href="mailto:rduric@uoguelph.ca"
target=_blank>rduric@uoguelph.ca</A></SPAN><o:p></o:p></P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"> </SPAN><o:p></o:p></P>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0cm; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0cm; PADDING-BOTTOM: 0cm; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P><B><SPAN lang=EN-US style="FONT-SIZE: 10pt">From:</SPAN></B><SPAN lang=EN-US
style="FONT-SIZE: 10pt"> <A href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A> [mailto:<A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A>] <B>On Behalf Of </B>Voice
Noob<BR><B>Sent:</B> May-05-08 2:07 PM<BR><B>To:</B>
cisco-voip<BR><B>Subject:</B> [cisco-voip] UCCX agent unable to
connect</SPAN><o:p></o:p></P></DIV>
<DIV>
<DIV>
<P> <o:p></o:p></P>
<DIV>
<P>I have a new deployment of UCCX 5.0(2) with UCCM 6.1. I have uploaded the
correct licensing and it shows active for the number of agents that I have. When
I try to launch the cisco agent desktop I get "The license or resource manager
may be down. Please talk to your administrator". I can ping the server by name.
In the log files on the desktop I get the errors below, I have removed the
correct IP information. <o:p></o:p></P></DIV>
<DIV>
<P> <o:p></o:p></P></DIV>
<DIV>
<P>There is no firewall between the PC and server. In the event viewer on the
server it keeps throwing information events in the application
log.<o:p></o:p></P></DIV>
<DIV>
<P> <o:p></o:p></P></DIV>
<DIV>
<P>Event Type: Information<BR>Event Source: Cisco Desktop Licensing
and Resource Manager Service<BR>Event Category: None<BR>Event
ID: 2<BR>Date: 5/5/2008<BR>Time: 1:00:49
PM<BR>User: N/A<BR>Computer: UCCX<BR>Description:<BR>The
description for Event ID ( 2 ) in Source ( Cisco Desktop Licensing and Resource
Manager Service ) cannot be found. The local computer may not have the necessary
registry information or message DLL files to display messages from a remote
computer. You may be able to use the /AUXSOURCE= flag to retrieve this
description; see Help and Support for details. The following information is part
of the event: LC0003 Currently in recovery.<BR>.<o:p></o:p></P></DIV>
<DIV>
<P> <o:p></o:p></P></DIV>
<DIV>
<P>ERSION INFO: LDAPClientDLL.dll: Product <Cisco Unified Contact Center
Express 5.0> Version <<A href="http://6.4.2.12/"
target=_blank>6.4.2.12</A>> Pri Build <5.0> Special Build <
>.<BR>2008-05-05 13:03:01.296 INFO LC0012
LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <<A
href="http://1.1.1.1/" target=_blank>1.1.1.1</A>>: <-1> <Can't
contact LDAP server><BR>2008-05-05 13:03:02.406 INFO LC0012
LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <<A
href="http://1.1.1.1/" target=_blank>1.1.1.1</A>>: <-1> <Can't
contact LDAP server><BR>2008-05-05 13:03:02.406 INFO LC0003
ConnectionMgr::Connect:: Currently in recovery.<BR>2008-05-05 13:03:02.406 INFO
LC0003 ConnectionMgr::Connect:: Currently in recovery.<BR>2008-05-05
13:03:02.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to connect to
ldap.<BR>2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently
in recovery.<BR>2008-05-05 13:03:02.406 INFO LRM_1000
CLrmcApiBase::GetActiveLRM: Failed to connect to ldap.<BR>2008-05-05
13:03:17.406 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.<BR>2008-05-05 13:03:17.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM:
Failed to connect to ldap.<BR>2008-05-05 13:03:33.375 INFO LC0012
LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <<A
href="http://1.1.1.1/" target=_blank>1.1.1.1</A>>: <-1> <Can't
contact LDAP server><BR>2008-05-05 13:03:33.375 INFO LC0003
ConnectionMgr::Connect:: Currently in recovery.<BR>2008-05-05 13:03:33.375 INFO
LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to connect to ldap.<BR>2008-05-05
13:03:48.375 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.<BR>2008-05-05 13:03:48.375 INFO LRM_1000 CLrmcApiBase::GetActiveLRM:
Failed to connect to ldap.<BR>2008-05-05 13:04:04.359 INFO LC0012
LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <<A
href="http://1.1.1.1/" target=_blank>1.1.1.1</A>>: <-1> <Can't
contact LDAP server><BR>2008-05-05 13:04:04.359 INFO LC0003
ConnectionMgr::Connect:: Currently in recovery.<BR>2008-05-05 13:04:04.359 INFO
LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to connect to ldap.<BR>2008-05-05
13:04:19.359 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.<BR>2008-05-05 13:04:19.359 INFO LRM_1000 CLrmcApiBase::GetActiveLRM:
Failed to connect to ldap.<BR>2008-05-05 13:04:35.343 INFO LC0012
LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <<A
href="http://1.1.1.1/" target=_blank>1.1.1.1</A>>: <-1> <Can't
contact LDAP server><BR>2008-05-05 13:04:35.343 INFO LC0003
ConnectionMgr::Connect:: Currently in recovery.<BR>2008-05-05 13:04:35.343 INFO
LRM_1000 CLrmcApiBase::GetActiveLRM: Failed to connect to
ldap.<o:p></o:p></P></DIV></DIV></DIV></DIV></DIV></DIV>
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