<div>I am being told that the number of rings at an agents phone is too short or few, before the call moves on to the next agent.</div>
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<div>Since we are using IPCCX in a helpdesk environment the "agents" aren't always sitting just waiting for a call, they may be at their desk but working on something else and need a little more time to answer the call before it moves on.</div>
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<div>Is this something defined in the application / script ? Or is it a global setting on IPCCX ?</div>
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<div>Thanks!</div>