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emservice logs will show more detail.&nbsp; you can collect these throught
RTMT or cli:<br>
<br>
admin:file list activelog tomcat/logs/em/log4j/*<br>
emapp.bin&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; emapp00001.log<br>
emapp00002.log&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; emapp00003.log<br>
emapp00004.log&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; emservice.bin<br>
dir count = 0, file count = 6<br>
<br>
admin: file get ....<br>
<br>
/Wes<br>
<br>
James Dust wrote:
<blockquote
 cite="mid:9DE1E2144E121A4384B794C03A10045E0142F1EA@CSEXCH-CL.charles-stanley.co.uk"
 type="cite">
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  <div><span class="517014411-09052008"><font face="Arial" size="2">We
have a problem with a handful of users in our main site, basically when
they log into extension mobility they get the following error</font></span></div>
  <div><span class="517014411-09052008"></span>&nbsp;</div>
  <div><span class="517014411-09052008"><font face="Arial" size="2"><strong>'Login
Unsuccessful' </strong></font></span></div>
  <div><span class="517014411-09052008"><font face="Arial" size="2"><strong></strong></font></span>&nbsp;</div>
  <div><span class="517014411-09052008"><font face="Arial" size="2"><strong>'(6)
Database Error'</strong></font></span></div>
  <div><span class="517014411-09052008"></span>&nbsp;</div>
  <div><span class="517014411-09052008"><font face="Arial" size="2">The
users in question have successfully logged in and out of their phones
in the past.</font></span></div>
  <div><span class="517014411-09052008"></span>&nbsp;</div>
  <div><span class="517014411-09052008"><font face="Arial" size="2">Our
version is: <font face="Times New Roman" size="3">5.1.3.1108-1 </font></font></span></div>
  <div><span class="517014411-09052008"></span>&nbsp;</div>
  <div><span class="517014411-09052008"><font face="Arial" size="2">Can
anyone shed any light?</font></span></div>
  <div>&nbsp;</div>
  <div align="left">
  <div class="Section1">
  <p class="MsoNormal" style="" align="left"><span
 style="font-size: 10pt; font-family: Arial;">Kind Regards</span></p>
  <p class="MsoNormal" style=""><strong><span
 style="font-size: 10pt; color: gray; font-family: Verdana;">James Dust</span></strong><span
 style="font-size: 10pt; color: gray; font-family: Verdana;">&nbsp;|&nbsp;ICT&nbsp;Network
Infrastructure &amp; Communications Department</span><br>
  <b><span style="font-size: 10pt; color: gray; font-family: Verdana;">Charles
Stanley Stockbrokers</span></b><br>
  <b><span style="font-size: 10pt; color: gray; font-family: Verdana;">Tel:</span></b><span
 style="font-size: 10pt; color: gray; font-family: Verdana;"> 020 7149
6314|</span><b> </b><b><span
 style="font-size: 10pt; color: gray; font-family: Verdana;">Fax:</span></b><span
 style="font-size: 10pt; color: gray; font-family: Verdana;"> 020
7150&nbsp;9314 |</span><strong> </strong><strong><span
 style="font-size: 10pt; color: gray; font-family: Verdana;">Mob:</span></strong><span
 style="font-size: 10pt; color: gray; font-family: Verdana;"> 07989
491136 | <b>E-mail:</b> <a moz-do-not-send="true"
 href="mailto:james.dust@charles-stanley.co.uk">james.dust@charles-stanley.co.uk</a></span></p>
  <p class="MsoNormal" style=""><span
 style="font-size: 10pt; color: gray; font-family: Verdana;"><span
 style="font-weight: bold; font-size: 18pt; color: rgb(62, 122, 34); font-family: Webdings;">P</span><strong><font
 color="green" face="Times New Roman" size="3"><span
 style="color: green;"> &nbsp;</span></font><span class="apple-style-span"><font
 color="#3e7a22" face="Arial" size="1"><span
 style="font-weight: bold; font-size: 7.5pt; color: rgb(62, 122, 34); font-family: Arial;">please
consider the environment - do you really need to print&nbsp;this email?</span></font></span></strong></span></p>
  </div>
  </div>
  <div>&nbsp;</div>
  <br>
  <br>
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        <td><br>
********************SAVE&nbsp;PAPER&nbsp;-&nbsp;THINK&nbsp;BEFORE&nbsp;YOU&nbsp;PRINT**************************************************<br>
        <br>
The&nbsp;information&nbsp;contained&nbsp;in&nbsp;this&nbsp;e-mail&nbsp;is&nbsp;strictly&nbsp;confidential,&nbsp;some&nbsp;or&nbsp;all&nbsp;of&nbsp;which&nbsp;may&nbsp;be&nbsp;legally&nbsp;privileged.&nbsp;<br>
Access&nbsp;to&nbsp;this&nbsp;e-mail&nbsp;by&nbsp;any&nbsp;person&nbsp;other&nbsp;than&nbsp;the&nbsp;recipient&nbsp;is&nbsp;prohibited.&nbsp;If&nbsp;you&nbsp;have&nbsp;received&nbsp;this&nbsp;message&nbsp;in<br>
error,&nbsp;any&nbsp;use,&nbsp;disclosure,&nbsp;copying,&nbsp;printing,&nbsp;distribution&nbsp;of,&nbsp;replying&nbsp;to&nbsp;or&nbsp;any&nbsp;action&nbsp;taken&nbsp;or&nbsp;omitted&nbsp;to&nbsp;be<br>
taken&nbsp;in&nbsp;reliance&nbsp;on&nbsp;this&nbsp;e-mail,&nbsp;is&nbsp;prohibited.&nbsp;Please&nbsp;advise&nbsp;the&nbsp;sender&nbsp;immediately&nbsp;should&nbsp;this&nbsp;e-mail&nbsp;have&nbsp;been&nbsp;<br>
incorrectly&nbsp;addressed&nbsp;or&nbsp;transmitted,&nbsp;and&nbsp;then&nbsp;delete&nbsp;the&nbsp;email&nbsp;and&nbsp;any&nbsp;attachment&nbsp;sent&nbsp;with&nbsp;it&nbsp;from&nbsp;your&nbsp;computer.<br>
        <br>
You&nbsp;are&nbsp;advised&nbsp;that&nbsp;urgent,&nbsp;time&nbsp;sensitive&nbsp;and&nbsp;confidential&nbsp;communications&nbsp;should&nbsp;not&nbsp;be&nbsp;sent&nbsp;by&nbsp;e-mail.&nbsp;You&nbsp;<br>
accept&nbsp;that&nbsp;any&nbsp;instructions&nbsp;are&nbsp;deemed&nbsp;to&nbsp;have&nbsp;been&nbsp;given&nbsp;at&nbsp;the&nbsp;time&nbsp;the&nbsp;recipient(s)&nbsp;accesses&nbsp;them&nbsp;and&nbsp;that&nbsp;<br>
delivery&nbsp;receipt&nbsp;does&nbsp;not&nbsp;constitute&nbsp;acknowledgement&nbsp;or&nbsp;receipt&nbsp;by&nbsp;the&nbsp;intended&nbsp;recipient(s).&nbsp;<br>
        <br>
You&nbsp;acknowledge&nbsp;that&nbsp;e-mails&nbsp;are&nbsp;not&nbsp;secure&nbsp;and&nbsp;you&nbsp;accept&nbsp;the&nbsp;risk&nbsp;of&nbsp;malfunction,&nbsp;viruses,&nbsp;unauthorised&nbsp;<br>
interference,&nbsp;mis-delivery&nbsp;or&nbsp;delay.&nbsp;Charles&nbsp;Stanley&nbsp;reserves&nbsp;the&nbsp;right&nbsp;to&nbsp;monitor&nbsp;and/or&nbsp;record&nbsp;emails&nbsp;sent&nbsp;and<br>
received&nbsp;via&nbsp;its&nbsp;network&nbsp;for&nbsp;any&nbsp;lawful&nbsp;business&nbsp;purpose&nbsp;in&nbsp;accordance&nbsp;with&nbsp;applicable&nbsp;law&nbsp;and&nbsp;regulations.<br>
*******************************************************************************************************<br>
        <br>
        <br>
Charles&nbsp;Stanley&nbsp;&amp;&nbsp;Co.&nbsp;Ltd<br>
Registered&nbsp;Office:&nbsp;25&nbsp;Luke&nbsp;Street&nbsp;London&nbsp;EC2A&nbsp;4AR<br>
        <br>
Tel:&nbsp;0207&nbsp;739&nbsp;8200&nbsp;Fax:&nbsp;0207&nbsp;739&nbsp;7798<br>
Registered&nbsp;in&nbsp;England&nbsp;No.&nbsp;1903304<br>
        <br>
Charles&nbsp;Stanley&nbsp;Sutherlands&nbsp;and&nbsp;Charles&nbsp;Stanley&nbsp;Securities&nbsp;are&nbsp;divisions&nbsp;of&nbsp;Charles&nbsp;Stanley&nbsp;&amp;&nbsp;Co.&nbsp;Ltd&nbsp;&nbsp;<br>
        <br>
Authorised&nbsp;and&nbsp;Regulated&nbsp;by&nbsp;the&nbsp;Financial&nbsp;Services&nbsp;Authority,&nbsp;Member&nbsp;of&nbsp;the&nbsp;London&nbsp;Stock&nbsp;Exchange,&nbsp;The&nbsp;<br>
International&nbsp;Capital&nbsp;Market&nbsp;Association&nbsp;and&nbsp;The&nbsp;London&nbsp;International&nbsp;Financial&nbsp;Futures&nbsp;&amp;&nbsp;Options&nbsp;Exchange.<br>
        <br>
This&nbsp;footnote&nbsp;also&nbsp;confirms&nbsp;that&nbsp;this&nbsp;email&nbsp;message&nbsp;has&nbsp;been&nbsp;swept&nbsp;by&nbsp;McAfee&nbsp;VirusScan&nbsp;and&nbsp;SurfControl&nbsp;Email&nbsp;<br>
Filter&nbsp;software.&nbsp;</td>
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  <pre wrap="">
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  </pre>
</blockquote>
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