We generally will give users 2 extensions, 1 for IPCCX and 1 for personal. Personal having voicemail. Keep in mind that ALL calls made from IPCC extension are tracked / logged in the IPCCX system. If user is on a personal call and they use their personal extension - 1) it doesn't tie up IPCCX extension, and 2) their personal call time is not logged as "business" time. <br>
<br>Then it is up to the dept. manager to police users camping on personal calls and not being "ready" or not answering IPCCX calls.<br><br>Joe C.<br><br><div class="gmail_quote">On Fri, May 9, 2008 at 11:00 AM, TechGuy <<a href="mailto:techguy@gmail.com">techguy@gmail.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div>I am guessing that usually agents have just one extension, because the typical agent is just that a agent and all they do is answer the phone.</div>
<div> </div>
<div>However, agent extensions as I understand are typically limited and not setup like regular extensions. For example, can't be a shared line. The line is suppose to be set to max calls of 2 with 1 as the busy trigger, and probably not suppose to be set to forward no answer to voicemail either.</div>
<div> </div>
<div>Some of these I know, some of these things I assume.</div>
<div> </div>
<div>We leverage IPCCX on a small scale for a IT helpdesk, and typically the agents have two extensions. One is their primary and one is for IPCC calls. This was done because of some of those limitations I mention previously.</div>
<div> </div>
<div>Can anyone confirm for me if my assumptions are correct or not regarding agent extension, and if it is fairly common to do the two extension thing like I have setup here or not.</div>
<div> </div>
<div>Just making sure I am not living in a box with regard to how I have been setting things up,</div>
<div> </div>
<div>thanks,</div>
<div>dane</div>
<div> </div>
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