<html><body bgcolor="#FFFFFF"><div>You must associate the phone to the account that is handling the jtapi integration. And set the I'd password to the login account in call manager.<br><br>Thanks,<div><br class="webkit-block-placeholder"></div><div>Noel Oquendo</div></div><div><br>On May 18, 2008, at 8:37 PM, new look <<a href="mailto:newlook110@yahoo.com">newlook110@yahoo.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><div>Dear All,</div>
<div>I have CCM 4.2(3) and IPCC 4.0(1)</div>
<div>I installed the IPCC and configuer it</div>
<div>when I tried to login using the Cisco Agent Desktop I got this massage "The ID you entered was not found"</div>
<div>can any One help me to solve this problem</div>
<div>Thanks in advance.</div></div><br>
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