I would take a look at the CAD installation guide out on <a href="http://cisco.com">cisco.com</a>, especially the "Monitoring Requirements" section as a place to start.<br><br><div class="gmail_quote">On Tue, May 20, 2008 at 7:03 PM, new look <<a href="mailto:newlook110@yahoo.com">newlook110@yahoo.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><div>Dear All,</div>
<div>I'm using IPCC 4.0(1) and the Cisco Supervisor Desktop ver is 6.1(1) I tried to record but I cant it gives me an error massage as unable to start record for the Cisco Desktop Agent (whosw I choised).</div>
<div>So can please any tell me the right proceduer to record any call for any Agent.</div>
<div> </div>
<div>Thanks In Advance </div></div><br>
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<br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations