<div>Also you can look at Arc Solutions. their application does allow for redundency and queuing of calls, etc. we are currently using it for our Receptionists.</div>
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<div>Scott</div>
<div> </div>
<div>PS. we also use UCCx (IPCCx) for our helpdesks. for a receptionist I might go with ARC but I think the prices are going to run you about the same. UCCx might be a little more.<br><br></div>
<div class="gmail_quote">On Fri, May 23, 2008 at 10:30 AM, James Buchanan <<a href="mailto:jbuchanan@ctiusa.com">jbuchanan@ctiusa.com</a>> wrote:<br>
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<p><span style="FONT-SIZE: 11pt; COLOR: #1f497d">You have a couple of options.</span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: #1f497d"> </span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: #1f497d">Cisco's IPCC Express product gives you the capability to setup call queuing to route them efficiently to an appropriate agent. Cisco Unity would not be the appropriate product for this.</span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: #1f497d"> </span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: #1f497d">Alternatively, if you are simply considering queuing calls for a receptionist, you might consider Cisco Business Attendant Console which has some call queuing capability. </span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: #1f497d"> </span></p>
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<p><b><span style="FONT-SIZE: 10pt">From:</span></b><span style="FONT-SIZE: 10pt"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Madziarczyk, Jonathan<br>
<b>Sent:</b> Friday, May 23, 2008 11:28 AM<br><b>To:</b> cisco voip<br><b>Subject:</b> [cisco-voip] Looking for a call-management system</span></p></div></div>
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<p> </p>
<p><span style="FONT-SIZE: 10pt; COLOR: navy">I'm looking for a product to manage our main phone line. Currently it's just rings on a desk phone and we have a few people that answer it. However we are cutting staff and at the same time receiving more calls (and more peak times where we get multiple calls at a time).</span></p>
<p><span style="FONT-SIZE: 10pt; COLOR: navy"> </span></p>
<p><span style="FONT-SIZE: 10pt; COLOR: navy">We're running CCM and an AVST VM system.</span></p>
<p><span style="FONT-SIZE: 10pt; COLOR: navy"> </span></p>
<p><span style="FONT-SIZE: 10pt; COLOR: navy">We could just put a call processor on there, but we're looking for a different solution. I'm not really sure what the real name is, but one of those "your call will be answered in the order in which it was taken" type systems where it manages a queue of calls and would hopefully react to different situations (higher queue</span><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Wingdings">à</span><span style="FONT-SIZE: 10pt; COLOR: navy">add more people's phones to answer, etc.)</span></p>
<p><span style="FONT-SIZE: 10pt; COLOR: navy"> </span></p>
<p><span style="FONT-SIZE: 10pt; COLOR: navy">Unity is still an expensive option for us (but we might consider doing in just for the main lines if that's the solution). Is the above idea solely a function of the call center product?</span></p>
<p><span style="FONT-SIZE: 10pt; COLOR: navy"> </span></p>
<p><span style="FONT-SIZE: 10pt; COLOR: navy">Does anyone know if there are any reasonably priced 3<sup>rd</sup> party options out there? Since this is handling our main line, we'd like to have something with some redundancy or failover.</span></p>
<p><span style="FONT-SIZE: 10pt; COLOR: navy"> </span></p>
<p><span style="FONT-SIZE: 10pt; COLOR: navy">Any suggestions would be appreciated.</span></p>
<p><span style="FONT-SIZE: 10pt; COLOR: navy"> </span></p>
<p><span style="FONT-SIZE: 10pt; COLOR: navy">JonM</span></p></div></div></div></div><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
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