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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You have a couple of options.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Cisco’s IPCC Express product gives you the capability to setup
call queuing to route them efficiently to an appropriate agent. Cisco Unity
would not be the appropriate product for this.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Alternatively, if you are simply considering queuing calls for a
receptionist, you might consider Cisco Business Attendant Console which has
some call queuing capability. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Madziarczyk,
Jonathan<br>
<b>Sent:</b> Friday, May 23, 2008 11:28 AM<br>
<b>To:</b> cisco voip<br>
<b>Subject:</b> [cisco-voip] Looking for a call-management system<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>I’m looking for a product to manage our main phone line.
Currently it’s just rings on a desk phone and we have a few people that answer
it. However we are cutting staff and at the same time receiving more
calls (and more peak times where we get multiple calls at a time).<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>We’re running CCM and an AVST VM system.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>We could just put a call processor on there, but we’re looking for
a different solution. I’m not really sure what the real name is, but one
of those “your call will be answered in the order in which it was taken” type
systems where it manages a queue of calls and would hopefully react to
different situations (higher queue</span><span style='font-size:10.0pt;
font-family:Wingdings;color:navy'>à</span><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:navy'>add more people’s phones to
answer, etc.)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Unity is still an expensive option for us (but we might consider
doing in just for the main lines if that’s the solution). Is the above
idea solely a function of the call center product?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Does anyone know if there are any reasonably priced 3<sup>rd</sup>
party options out there? Since this is handling our main line, we’d like
to have something with some redundancy or failover.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Any suggestions would be appreciated.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>JonM<o:p></o:p></span></p>
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