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<p class=MsoNormal><font size=2 color=navy face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";color:navy'>Customer can't
login to the chat session. <br>
When customer clicks on the chat button, chat window doesn't appear.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";color:navy'>Queries ppl
usually ask:</span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";color:navy'>[1] What is the
version of ICM, CMB and CCS?</span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";color:navy'>i. ICM Version
7.1.4</span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";color:navy'>ii. CMB Version
005.000.000.0619-sr2</span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";color:navy'>iii. CCS Version
5.0.185-sr4 </span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";color:navy'>[2] What is the
status of CCS on the Connections Monitor screen just before you restarted the
CCS server?</span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";color:navy'>Working fine and
the link is fine between AW’s</span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";color:navy'>Help required!</span></font></p>
<p class=MsoNormal><font size=2 color="#000066" face=Verdana><span style='font-size:10.0pt;font-family:Verdana;color:#000066'> </span></font></p>
<p class=MsoNormal><font size=2 color="#000066" face=Verdana><span style='font-size:10.0pt;font-family:Verdana;color:#000066'> </span></font></p>
<p class=MsoNormal><font size=2 color="#000066" face=Verdana><span style='font-size:10.0pt;font-family:Verdana;color:#000066'> </span></font></p>
<p class=MsoNormal><font size=2 color="#000066" face=Verdana><span style='font-size:10.0pt;font-family:Verdana;color:#000066'>Regards,</span></font></p>
<p class=MsoNormal><font size=2 color="#000066" face=Verdana><span style='font-size:10.0pt;font-family:Verdana;color:#000066'>Humayun…</span></font></p>
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