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<TITLE>Re: [cisco-voip] 7971 Softkey Template - Shared Lines</TITLE>
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<P><FONT SIZE=2>Yes it is the same behaivor. We are upgrading the firmware this weekend. Will keep. You psoted<BR>
<BR>
----- Original Message -----<BR>
From: Jonathan Charles <jonvoip@gmail.com><BR>
To: Corder, Rebecca J<BR>
Cc: cisco-voip@puck.nether.net <cisco-voip@puck.nether.net><BR>
Sent: Sat Jun 14 13:15:05 2008<BR>
Subject: Re: [cisco-voip] 7971 Softkey Template - Shared Lines<BR>
<BR>
Do they see the same behavior if they are on a line that is on the<BR>
phone (not the sidecar)?<BR>
<BR>
My first impression is buggy firmware (devpack it); second is a CCM<BR>
bug, but that is unlikely as that SR is running everywhere<BR>
<BR>
<BR>
<BR>
<BR>
Jonathan<BR>
<BR>
On Fri, Jun 13, 2008 at 8:09 AM, Corder, Rebecca J <rjcorder@bechtel.com> wrote:<BR>
> Anyone heard or seen this scenario?<BR>
><BR>
><BR>
><BR>
> I have a few receptionists that have a 7971 model phone. ON this phone they<BR>
><BR>
> houses a side car and that has 10 lines distributed from the phone to the<BR>
> side car.<BR>
><BR>
> These lines she covers for upper exec level personnel.<BR>
><BR>
><BR>
><BR>
> THE ISSUE - She places a call on an executives line to an outside number,<BR>
> from the line on<BR>
><BR>
> her phone. After the call was connected she had no hold button available for<BR>
> her to put<BR>
><BR>
> the call on hold so the executive in his office, on his phone, could pick up<BR>
> and resume<BR>
><BR>
> the call. This has happened many times with not just the hold feature being<BR>
> available but<BR>
><BR>
> ALL FEATURES but end call available. This also happens on other executives<BR>
> lines and not<BR>
><BR>
> just this one - they all have a 7971. I just used this one as an example.<BR>
><BR>
><BR>
><BR>
> WHAT THEY SEE ON THE SCREEN:<BR>
><BR>
> It has a Redial, New Call, and CFwdALL - they are not even on a call. These<BR>
> features are for when<BR>
><BR>
> you are on hook. So it almost looks like you are not even using the shared<BR>
> line and dont<BR>
><BR>
> receive the features for being off hook and connected<BR>
><BR>
><BR>
><BR>
> The executives phone is also a 7971 with only his line on the phone. This<BR>
> number is being<BR>
><BR>
> shared by 4 other phones also and each other phone has this same issue from<BR>
> time to time.<BR>
><BR>
> Is there some kind of limitation to how many shared lines that could be<BR>
> causing this? How<BR>
><BR>
> can we make her shared line call out as if it was a normal phone with these<BR>
> options??<BR>
><BR>
><BR>
><BR>
> The device load on both of these phones is SCCP70.8-0-4SR3S and it is the<BR>
> standard 7971<BR>
><BR>
> sccp phone template.<BR>
><BR>
><BR>
><BR>
> Our softkey template has the HOLD and transfer feature in our CONNECTED call<BR>
> state.<BR>
><BR>
><BR>
><BR>
> There are alot of line sharing also between several people here. I can<BR>
> provide how they<BR>
><BR>
> are setup and who shares what lines if needed. Please let me know what else<BR>
> I need to do.<BR>
><BR>
><BR>
><BR>
> CM Version is 4.1(3)sr5d<BR>
><BR>
><BR>
><BR>
><BR>
><BR>
><BR>
><BR>
> _______________________________________________<BR>
> cisco-voip mailing list<BR>
> cisco-voip@puck.nether.net<BR>
> <A HREF="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR>
><BR>
><BR>
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