I have some more information regarding this. I removed the 7921 phones as controlled devices on the CTI application user for Unity feature services and I am no longer able to replicate the rebooting issue. We're wondering if the Message Monitoring feature with Unity 5 is somehow causing this. Is anyone using Message Monitoring with 7921 phones?<br>
<br>Thanks,<br>Brian <br><br><br><div class="gmail_quote">On Mon, Jun 16, 2008 at 10:28 AM, Brian <<a href="mailto:bms314@gmail.com">bms314@gmail.com</a>> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hello,<br><br>I've been experiencing a strange problem with 7921 phones and am wondering if anyone has seen these symptoms before. We are running CUCM version 6.1.1(a) and firmware 1.1.1 on the 7921 wireless phones. When a 7921 user is on the phone and a second call comes in and goes to voicemail, the user hears 2 - 3 seconds of dead air at that moment and then the phone reboots. We are able to replicate this consistently. From the event logs in RTMT, I only see the device unregisters with Reason Code 12.<br>
<br>From a wireless perspective, we are using 4402 controllers with version 4.2.112, but it seems unlikely that the controller would send a reboot to the phone. <br><br>Has anyone seen this happen before?<br><br>Thanks,<br>
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Brian<br>
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