<div>I don't think in this enviroment you will have call monitoring / recording unless you are spanning everything.</div>
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<div>Scott</div>
<div> </div>
<div>PS. we have been using citrix the same way, but again there is NO monitoring / recording.<br><br></div>
<div class="gmail_quote">On Tue, Jun 17, 2008 at 2:54 PM, Micah Bennett <<a href="mailto:mbennett@als-xtn.com">mbennett@als-xtn.com</a>> wrote:<br>
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<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">The first test was successful</span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">We were able to launch two independent sessions and each was able to launch their own instance of CAD tied to their extension. </span></font></p>
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<p><strong><b><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Micah Bennett</span></font></b></strong><font color="navy"><span style="COLOR: navy"></span></font></p>
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<p><b><font face="Tahoma" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</span></font></b><font face="Tahoma" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b><span style="FONT-WEIGHT: bold">On Behalf Of </span></b>Micah Bennett<br>
<b><span style="FONT-WEIGHT: bold">Sent:</span></b> Tuesday, June 17, 2008 3:35 PM<br><b><span style="FONT-WEIGHT: bold">To:</span></b> <a href="mailto:cisco-voip@puck-nether.net" target="_blank">cisco-voip@puck-nether.net</a><br>
<b><span style="FONT-WEIGHT: bold">Subject:</span></b> [cisco-voip] IPCC CAD on a Windows Thin Client</span></font></p></div>
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<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">For our call center we are testing how a Windows thin client connection to a loaded server will work. If this works it will allow us to eliminate all the PC hardware on the call center floor and users will just have terminal connection to the server. They will still use CAD and the phone on their desk.</span></font> <font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </span></font> </p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">For the first test we are just going to use terminal services (remote desktop). User on the thin client will RD to the server and launch</span></font> <font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">their</span></font> <font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">session with all the stuff they need. </span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">For the second test we are going to use VMware</span></font> <font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">to simulate different PC images on the server for users who have different levels of access.</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hope this makes sense. Has anyone tried this? Any things to watch out for?</span></font></p>
<p><a name="11a9885b3550c0be_"><b><font face="Arial" color="navy" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Micah Bennett</span></font></b></a></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Telecommunications Admin</span></font></p>
<p><b><font face="Arial" color="maroon" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: maroon; FONT-FAMILY: Arial">Automated License Systems</span></font></b></p></div></div></div></div><br>_______________________________________________<br>
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