Make sure within CSD you are selecting the call and not the agent when you want to record. To do silent monitoring you have to click the agent.. so maybe there is some confusion there?<br><br><div class="gmail_quote">On Thu, Jun 19, 2008 at 4:22 PM, David Toledo <<a href="mailto:DavidT@morganmint.com">DavidT@morganmint.com</a>> wrote:<br>
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">All is set as you mention and I have no
idea why wouldn't work if my silent monitor does</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Any more ideas …???<br>
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Thanks</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">David</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
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<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Ed Leatherman<br>
<b><span style="font-weight: bold;">Sent:</span></b> Thursday, June 19, 2008 4:08
PM<div class="Ih2E3d"><br>
<b><span style="font-weight: bold;">To:</span></b> David Toledo<br>
<b><span style="font-weight: bold;">Cc:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [cisco-voip] RECORD
AND AGENT FROM CSD</div></span></font></p>
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<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Make sure you did not
miss the "Recording Count" under System->System Parameters in the
appadmin page. It is set to "0" by default.<div><div></div><div class="Wj3C7c"><br>
<br>
Also I believe you have to check the "Enable Desktop Monitoring" for
the agent phones from the Desktop Administrator application: Enterprise Data
Configuration -> VoIP Monitor</div></div></span></font></p><div><div></div><div class="Wj3C7c">
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On Thu, Jun 19, 2008 at 2:47 PM, David Toledo <<a href="mailto:DavidT@morganmint.com" target="_blank">DavidT@morganmint.com</a>> wrote:</span></font></p>
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Yes is enable and installed</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">David</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><br>
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<br>
-- <br>
Ed Leatherman<br>
Senior Voice Engineer<br>
West Virginia University<br>
Telecommunications and Network Operations </span></font></p>
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<br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations