Make sure you did not miss the "Recording Count" under System->System Parameters in the appadmin page. It is set to "0" by default.<br><br>Also I believe you have to check the "Enable Desktop Monitoring" for the agent phones from the Desktop Administrator application: Enterprise Data Configuration -> VoIP Monitor<br>
<br><div class="gmail_quote">On Thu, Jun 19, 2008 at 2:47 PM, David Toledo <<a href="mailto:DavidT@morganmint.com">DavidT@morganmint.com</a>> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="blue" lang="EN-US">
<div>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Yes is enable and installed</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">David</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p></div></div><br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>
West Virginia University<br>Telecommunications and Network Operations