NO. Call back is when you are trying to reach someone and you want to know when they are done with a call. It will alert you by ringing your phone and setting up a call between you and the other IP phone. I want to have an external caller and transfer them "somewhere" and when the person gets done with the first call the external call rings the extension.<br>
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<div class="gmail_quote">On Thu, Jun 26, 2008 at 7:57 AM, Dave Wolgast <<a href="mailto:dwolgas1@rochester.rr.com">dwolgas1@rochester.rr.com</a>> wrote:<br>
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<div class="Ih2E3d">On Wed, Jun 25, 2008 at 6:16 PM, Voice Noob <<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>> wrote:<br></div>
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<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">All right I have another one. In this customers old phone system they could "camp" calls where if the receptionist takes a call and Bob is on the phone they can camp the external phone call and the person phone that is busy and when they get off the phone the external call goes to their phone. Can CUCM 6.1 do this? <br>
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<div>Isn't this what the Call Back feature is for? It is covered in Chapter 2 of the Feature Guide for 6.1 at <a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf" target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf</a></div>
<div><br><font color="#888888">-- <br>Dave Wolgast<br>Livonia, NY </font></div></div></blockquote></div><br>