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<style>.hmmessage P{margin:0px;padding:0px}body.hmmessage{FONT-SIZE: 10pt;FONT-FAMILY:Tahoma}</style>Hi,<br><br>I am trying to configure AA with CME. The behavior is strange.Only dial by extension option is working fine. For other option call is transfered to ip phones and it shows a '1 call in queue' and the light on hand-set blink but phone does not ring. Only dial by extension option is working fine.<br><br>Also the with param operator <num>, the number is the pilot number for hunt group or the extension number!<br><br>Below is configuration script:<br><br>telephony-service<br> load 7960-7940 P00308000500<br> load 7912 CP7912080002SCCP060817A<br> max-ephones 40<br> max-dn 70<br> ip source-address 192.168.100.1 port 2000<br> date-format dd-mm-yy<br> max-conferences 8 gain -6<br> transfer-system full-consult<br> secondary-dialtone 9<br> moh music-on-hold.au<br>!<br>ephone-dn 1 dual-line<br> number 2000<br> label Operator<br> name Operator<br>!<br>ephone-dn 2 dual-line<br> number 2001<br> label Sales-1<br> name Sales-1<br>!<br>ephone-hunt 1 sequential <br> pilot 1000<br> list 2001<br>description 'Sales Group' <br>!<br>ephone-hunt 2 sequential <br> pilot 1001<br> list 2000<br>description 'Operator Group' <br>!<br>application<br>service queue flash:app-b-acd-2.1.2.2.tcl<br>param number-of-hunt-grps 2<br>param aa-hunt1 1000<br>param aa-hunt2 1001<br>param queue-len 8<br>param queue-manager-debugs 1<br>!<br>service aa flash:app-b-acd-aa-2.1.2.2.tcl<br>paramspace english location flash: <br>paramspace english index 1<br>paramspace english language en<br>param service-name queue<br>param handoff-string aa<br>param aa-pilot 5000<br>param operator 1001<br>param welcome-prompt _bacd_welcome.au<br>param number-of-hunt-grps 3<br>param max-extension-length 4<br>param dial-by-extension-option 3<br>param second-greeting-time 45<br>param call-retry-timer 15<br>param voice-mail 0<br>param max-time-vm-retry 5<br>! <br>ephone 1<br> device-security-mode none<br> mac-address 0019.E811.B985<br> type 7912<br> button 1:1<br>!<br>ephone 2<br> device-security-mode none<br> mac-address 0019.E811.B991<br> type 7912<br> button 1:2<br><br><br>Regards,<br><br>Khalid<br><br><br><br /><hr />Invite your mail contacts to join your friends list with Windows Live Spaces. It's easy! <a href='http://spaces.live.com/spacesapi.aspx?wx_action=create&wx_url=/friends.aspx&mkt=en-us' target='_new'>Try it!</a></body>
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