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<div class=Section1>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Tammie,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Make
sure the IP phone agent service is running on the IPCC server. Also make
sure the sure the service URL is pointing to the Publisher. Since my only
IPCC experience is with the CCIE lab I’ve only dealt with a co-resident
install of IPCC on the Publisher. If you have a separate IPCC box I would
guess the service URL would point to it instead of the Publisher, but I’m
not sure. I’m sure someone else here knows the answer to that
one. ;)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'><o:p> </o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>....................................................................................
</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Arial","sans-serif";
color:gray'><o:p> </o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:gray'>Keith Klevenski<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:gray'>Manager, Telephony Engineering<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";
color:gray'>1880 S. Dairy Ashford, Suite 300 </span></b><b><span
style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#FF9900'>| </span></b><b><span
style='font-size:9.0pt;font-family:"Arial","sans-serif";color:gray'> Houston,
TX 77077- 4760</span></b><b><span style='font-size:11.0pt;font-family:
"Arial","sans-serif";color:black'><o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:4.0pt;font-family:"Arial","sans-serif";
color:gray'><br>
</span><b><span lang=NO-BOK style='font-size:9.0pt;font-family:"Arial","sans-serif";
color:gray'>Tel: 281.674.0702 </span></b><b><span lang=NO-BOK
style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#FF9900'>| </span></b><b><span
lang=NO-BOK style='font-size:9.0pt;font-family:"Arial","sans-serif";color:gray'>
Mobile: 713.677.3925 </span></b><b><span lang=NO-BOK style='font-size:
9.0pt;font-family:"Arial","sans-serif";color:#FF9900'>| </span></b><b><span
lang=NO-BOK style='font-size:9.0pt;font-family:"Arial","sans-serif";color:gray'>Fax:
281.674.0101<o:p></o:p></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:
2.0pt;margin-left:0in'><span style='font-size:11.0pt;font-family:"Arial","sans-serif"'><a
href="mailto:keith.klevenski@rig.net"><span lang=NO-BOK style='font-size:9.0pt'>keith.klevenski@rig.net</span></a><span
style='color:black'><o:p></o:p></span></span></p>
<p class=MsoNormal style='mso-margin-top-alt:2.0pt;margin-right:0in;margin-bottom:
2.0pt;margin-left:0in'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";
color:black'><a href="http://www.rig.net/"><b><span lang=NO-BOK
style='font-size:9.0pt;color:#FF9900'>www.rig.net</span></b></a><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:2.0pt;margin-right:0in;margin-bottom:
2.0pt;margin-left:0in'><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:navy'><img border=0 width=135 height=43 id="_x0000_i1027"
src="cid:image001.jpg@01C8DC20.E6D03C90"
alt="cid:image001.jpg@01C890BC.B777EB00"></span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:navy'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Tammie Robertson
[mailto:trobertson@alliedmachine.com] <br>
<b>Sent:</b> Wednesday, July 02, 2008 7:10 AM<br>
<b>To:</b> Keith Klevenski<br>
<b>Subject:</b> RE: [cisco-voip] Set up a new Phone Service<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Keith,<o:p></o:p></p>
<p class=MsoNormal>It is now listed under services on my phone but when I click
on it it says “host not found”. Is there something else I need to
do? Thanks again for the great help!<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b>From:</b> Keith Klevenski
[mailto:keith.klevenski@rig.net] <br>
<b>Sent:</b> Tuesday, July 01, 2008 5:32 PM<br>
<b>To:</b> Tammie Robertson<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Set up a new Phone Service<o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>You need to subscribe the service to the phones that will be
used by the agents and have a user account associated with the phones along
with the ICD extension selected in the device association as well. This is
assuming you already have IPCC integrated with CCM and configured. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>My experience with IPCC is strictly what is related to the
CCIE voice lab (just scheduled attempt number 3 today) so my experience is
limited to the basic integration and basic configuration of the ICD and AA
scripts…<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hope this helps. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><b><o:p> </o:p></b></p>
<p class=MsoNormal><b>....................................................................................
</b><o:p></o:p></p>
<p class=MsoNormal><b><o:p> </o:p></b></p>
<p class=MsoNormal><b>Keith Klevenski<o:p></o:p></b></p>
<p class=MsoNormal><b>Manager, Telephony Engineering<o:p></o:p></b></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b>1880 S. Dairy Ashford, Suite 300 | Houston,
TX 77077- 4760<o:p></o:p></b></p>
<p class=MsoNormal><br>
<b><span lang=NO-BOK>Tel: 281.674.0702 | Mobile: 713.677.3925
| Fax: 281.674.0101<o:p></o:p></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:
2.0pt;margin-left:0in'><a href="mailto:keith.klevenski@rig.net"><span
lang=NO-BOK style='font-size:9.0pt'>keith.klevenski@rig.net</span></a><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:2.0pt;margin-right:0in;margin-bottom:
2.0pt;margin-left:0in'><a href="http://www.rig.net/"><b><span lang=NO-BOK
style='font-size:9.0pt;color:#FF9900'>www.rig.net</span></b></a><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:2.0pt;margin-right:0in;margin-bottom:
2.0pt;margin-left:0in'><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><img border=0 width=135 height=43 id="_x0000_i1025"
src="cid:image001.jpg@01C8DC20.E6D03C90"
alt="cid:image001.jpg@01C890BC.B777EB00"><o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b>From:</b> Tammie Robertson
[mailto:trobertson@alliedmachine.com] <br>
<b>Sent:</b> Tuesday, July 01, 2008 2:00 PM<br>
<b>To:</b> Keith Klevenski<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Set up a new Phone Service<o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Wow, that’s great – thank you!<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have that setup now what do I have to do to enable this to
work on some phones?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><i>Tammie Robertson</i><span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal>Network Systems Administrator<span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal>Allied Machine & Engineering Corp.<span
style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal>330-343-4283<span style='color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b>From:</b> Keith Klevenski
[mailto:keith.klevenski@rig.net] <br>
<b>Sent:</b> Tuesday, July 01, 2008 1:52 PM<br>
<b>To:</b> Tammie Robertson<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Set up a new Phone Service<o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>At the very bottom… <a
href="http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC5.0.1/ipt_system_arch/COL_CCM.html#wp1178279">http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC5.0.1/ipt_system_arch/COL_CCM.html#wp1178279</a>
<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><b><o:p> </o:p></b></p>
<p class=MsoNormal><b>....................................................................................
</b><o:p></o:p></p>
<p class=MsoNormal><b><o:p> </o:p></b></p>
<p class=MsoNormal><b>Keith Klevenski<o:p></o:p></b></p>
<p class=MsoNormal><b>Manager, Telephony Engineering<o:p></o:p></b></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b>1880 S. Dairy Ashford, Suite 300 | Houston,
TX 77077- 4760<o:p></o:p></b></p>
<p class=MsoNormal><br>
<b><span lang=NO-BOK>Tel: 281.674.0702 | Mobile: 713.677.3925
| Fax: 281.674.0101<o:p></o:p></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:
2.0pt;margin-left:0in'><a name="OLE_LINK2"></a><a name="OLE_LINK1"></a><a
href="mailto:keith.klevenski@rig.net"><span lang=NO-BOK style='font-size:9.0pt'>keith.klevenski@rig.net</span></a><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:2.0pt;margin-right:0in;margin-bottom:
2.0pt;margin-left:0in'><a href="http://www.rig.net/"><b><span lang=NO-BOK
style='font-size:9.0pt;color:#FF9900'>www.rig.net</span></b></a><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:2.0pt;margin-right:0in;margin-bottom:
2.0pt;margin-left:0in'><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><img border=0 width=135 height=43 id="Picture_x0020_1"
src="cid:image001.jpg@01C8DC20.E6D03C90"
alt="cid:image001.jpg@01C890BC.B777EB00"><o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b>From:</b> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Tammie
Robertson<br>
<b>Sent:</b> Tuesday, July 01, 2008 10:22 AM<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Set up a new Phone Service<o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I would like to set up my system so some users can log into
IPCC via the phone instead of the Desktop Client. I see it’s
possible by adding the IP Phone Agent but cant figure out what the Service
Information should be (ex: Service URL) to get it set up.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks for any help<o:p></o:p></p>
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