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<p class=MsoNormal>Hi,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m having a problem with generating MoH for calls
coming into Contact Centre. After my Welcome Prompt is played there is a gap of
silence before the call is passed to an agent. This is only happening on external
calls from the PSTN. I created a WAV file that plays a ringing tone, and used
that as my Network and User Hold Audio Source. Calls placed internally to Call
Centre work fine. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have changed the Audio Source on my CTI ports, CTI Route
Point and IP Phones. Any suggestions?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Kind regards,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><span style='font-family:"Arial","sans-serif";color:#1F497D'>Sechaba
Mokoena<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'>Systems
Engineer</span><span style='font-family:"Times New Roman","serif";color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'>Bytes Technology
Group - Systems Integration<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'><br>
</span><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:black'>Tel : (+27) (11) 205-7000 | Fax: (+27) (11) 205-7584
| Cell : (+27) 84 798-6803 | <a href="msn:sechaba.mokoena@hotmail.com"><span
style='color:blue'>msn:sechaba.mokoena@hotmail.com</span></a><br>
Web :</span><u><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'> </span></u><u><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:blue'><a href="http://www.btgroup.co.za"><span style='color:blue'>www.btgroup.co.za</span></a></span></u><span
style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D'>
| </span><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:black'>Press Office : </span><span style='font-size:8.0pt;font-family:
"Arial","sans-serif";color:#1F497D'><a
href="blocked::http://www.itweb.co.za/office/bytes"
title="blocked::http://www.itweb.co.za/office/bytes http://www.itweb.co.za/office/bytes"><span
style='color:blue'>www.itweb.co.za/office/bytes</span></a></span><span
style='font-size:8.0pt;font-family:"Arial","sans-serif";color:blue'> </span><span
style='font-size:8.0pt;font-family:"Arial","sans-serif";color:black'>
| Licensing :</span><u><span style='font-size:8.0pt;font-family:
"Arial","sans-serif";color:#1F497D'> </span></u><span style='font-size:8.0pt;
font-family:"Arial","sans-serif";color:#1F497D'><a
href="blocked::http://www.purelicensing.co.za/"
title="blocked::http://www.purelicensing.co.za/ http://www.purelicensing.co.za/"><span
style='color:blue'>www.purelicensing.co.za</span></a> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:black'>Bytes Systems Integration (Pty) Ltd : Registration
No: 1995/012031/07<br>
A subsidiary of Bytes Technology Group SA (Pty) Ltd, In
association with KAGISO<br>
P O Box 5905, Halfway House, 1685, Midrand; Bytes Business Park,
Block B, 241 Third Road, Halfway Gardens, Midrand, South Africa</span><span
style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>E-Mail Disclaimer: <a
href="blocked::blocked::http://www.altron.co.za/email.asp"
title="blocked::blocked::http://www.altron.co.za/email.asp blocked::http://www.altron.co.za/email.asp http://www.altron.co.za/email.asp"><span
style='color:blue'>http://www.altron.co.za/email.asp</span></a> or phone:
(+27) (11) 205-7000<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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