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<TITLE>Re: [cisco-voip] MoH for Cisco Unified Contact Centre</TITLE>
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<DIV id=idOWAReplyText22629 dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>Sechaba,</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Is this a new install? I recently did
an IPCCX install and had a similar issue. We could get MoH working
internally but not from the PSTN. After some back and forth with TAC
(rebuilding MoH source, restarting some services, verifying gateway
configuration), we ended up rebooting the CUCM and it resolved the issue.
I hate it when that's the resolution, but this happened a couple months ago and
has been working ever since without issue. This was IPCCX 5.01 w/ CUCM
6.0(1). You may not be having the same issue, but if you're not in
production yet it may be worthwhile to try a reboot to see if that resolves
it. </FONT></DIV>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2></FONT> </DIV></DIV>
<DIV id=idSignature22058 dir=ltr>
<DIV><FONT face=Arial color=#000000 size=2>Mike Wilusz, CCNA</FONT></DIV>
<DIV><FONT face=Arial size=2>Networking Systems Programmer</FONT></DIV>
<DIV><FONT face=Arial size=2>The Golub Corporation / Price Chopper
Supermarkets</FONT></DIV></DIV>
<DIV dir=ltr><BR>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net on
behalf of Chuck<BR><B>Sent:</B> Sun 7/6/2008 8:49 PM<BR><B>To:</B> Sechaba
Mokoena<BR><B>Cc:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> Re:
[cisco-voip] MoH for Cisco Unified Contact Centre<BR></FONT><BR></DIV>
<DIV>
<P><FONT SIZE=2>Does MOH work for PSTN callers in general? What if you assign a test<BR>
phone to the ringback music for network hold and test it does it play<BR>
it or does it play silence.<BR>
<BR>
Usually silence is played when a source isn't selected usually on the DP level.<BR>
<BR>
<BR>
<BR>
On Fri, Jul 4, 2008 at 1:57 AM, Sechaba Mokoena<BR>
<Sechaba.Mokoena@btgroup.co.za> wrote:<BR>
> Hi,<BR>
><BR>
><BR>
><BR>
> I'm having a problem with generating MoH for calls coming into Contact<BR>
> Centre. After my Welcome Prompt is played there is a gap of silence before<BR>
> the call is passed to an agent. This is only happening on external calls<BR>
> from the PSTN. I created a WAV file that plays a ringing tone, and used that<BR>
> as my Network and User Hold Audio Source. Calls placed internally to Call<BR>
> Centre work fine.<BR>
><BR>
><BR>
><BR>
> I have changed the Audio Source on my CTI ports, CTI Route Point and IP<BR>
> Phones. Any suggestions?<BR>
><BR>
><BR>
><BR>
> Kind regards,<BR>
><BR>
><BR>
><BR>
> Sechaba Mokoena<BR>
><BR>
> Systems Engineer<BR>
><BR>
> Bytes Technology Group - Systems Integration<BR>
><BR>
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