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<title>Phone is dialing out by itself</title>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>It seems that the agent’s phone might be associated to another
user. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Micah Bennett
[mailto:mbennett@als-xtn.com] <br>
<b>Sent:</b> Monday, July 07, 2008 9:19 AM<br>
<b>To:</b> James Buchanan; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Phone is dialing out by itself<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Yes, so far this has only been reported for one specific agent.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>I have reinstalled the CAD software on her PC and that had no
effect. <o:p></o:p></span></p>
<div>
<p style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;font-family:
"Arial","sans-serif";color:navy'>Micah Bennett</span></b><span
style='color:navy'> </span><o:p></o:p></p>
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<hr size=2 width="100%" align=center>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> James Buchanan
[mailto:jbuchanan@ctiusa.com] <br>
<b>Sent:</b> Monday, July 07, 2008 9:04 AM<br>
<b>To:</b> Micah Bennett; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Phone is dialing out by itself</span><o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hello,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Is this one specific agent?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>James<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Micah Bennett<br>
<b>Sent:</b> Monday, July 07, 2008 8:54 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Phone is dialing out by itself<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hello
group. I am about to open a TAC case but wanted to see if anyone has
heard of this before. </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>CCM 4.2.3</span>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>– CRS</span> <span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'>4.05SR2</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Call Center
agent (using CAD and IP phone 7940) takes an incoming call in our primarily
inbound contact center. Agent handles the call and is in not ready state
at the end to finish the call logs and update the customer record. While
working, the agent phone automatically dials out to a vendor. This may or
may not be the last person they talked to. Agent has done nothing to
initiate the call. They are just working and then suddenly hear the dial
tone and DTMF tones on their headset. We do not have any type of
automatic out dial system. </span> <o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I may try
replacing the phone and see if the problem is the phone or the software.</span>
<o:p></o:p></p>
<p><a name=""><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Micah Bennett</span></b></a><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Telecommunications
Admin</span><o:p></o:p></p>
<p><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:maroon'>Automated License Systems</span></b><o:p></o:p></p>
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