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<title>Re: [cisco-voip] MoH for Cisco Unified Contact Centre</title>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Mike,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>This was a new install for a Proof of Concept. The issue was
resolved after resetting the gateway in CUCM. Thanks for the info Mike.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Kind regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Sechaba Mokoena<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";
color:black'>Systems Engineer</span><span style='font-size:11.0pt;color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";
color:black'>Bytes Technology Group - Systems Integration<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:black'>Bytes Systems Integration (Pty) Ltd : Registration
No: 1995/012031/07<br>
A subsidiary of Bytes Technology Group SA (Pty) Ltd, In
association with KAGISO<br>
P O Box 5905, Halfway House, 1685, Midrand; Bytes Business Park,
Block B, 241 Third Road, Halfway Gardens, Midrand, South Africa</span><span
style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D'> <o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Wilusz, Mike
[mailto:mikewilusz@pricechopper.com] <br>
<b>Sent:</b> Monday, July 07, 2008 1:42 PM<br>
<b>To:</b> Sechaba Mokoena<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] MoH for Cisco Unified Contact Centre<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>? <o:p></o:p></p>
<div id=idOWAReplyText22629>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>Sechaba,</span><o:p></o:p></p>
</div>
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<p class=MsoNormal> <o:p></o:p></p>
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<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Is
this a new install? I recently did an IPCCX install and had a similar
issue. We could get MoH working internally but not from the PSTN.
After some back and forth with TAC (rebuilding MoH source, restarting some
services, verifying gateway configuration), we ended up rebooting the CUCM and
it resolved the issue. I hate it when that's the resolution, but this
happened a couple months ago and has been working ever since without
issue. This was IPCCX 5.01 w/ CUCM 6.0(1). You may not be having
the same issue, but if you're not in production yet it may be worthwhile to try
a reboot to see if that resolves it. </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
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<div id=idSignature22058>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>Mike Wilusz, CCNA</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Networking
Systems Programmer</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>The
Golub Corporation / Price Chopper Supermarkets</span><o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net on
behalf of Chuck<br>
<b>Sent:</b> Sun 7/6/2008 8:49 PM<br>
<b>To:</b> Sechaba Mokoena<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] MoH for Cisco Unified Contact Centre</span><o:p></o:p></p>
</div>
<div>
<p><span style='font-size:10.0pt'>Does MOH work for PSTN callers in general?
What if you assign a test<br>
phone to the ringback music for network hold and test it does it play<br>
it or does it play silence.<br>
<br>
Usually silence is played when a source isn't selected usually on the DP level.<br>
<br>
<br>
<br>
On Fri, Jul 4, 2008 at 1:57 AM, Sechaba Mokoena<br>
<Sechaba.Mokoena@btgroup.co.za> wrote:<br>
> Hi,<br>
><br>
><br>
><br>
> I'm having a problem with generating MoH for calls coming into Contact<br>
> Centre. After my Welcome Prompt is played there is a gap of silence before<br>
> the call is passed to an agent. This is only happening on external calls<br>
> from the PSTN. I created a WAV file that plays a ringing tone, and used
that<br>
> as my Network and User Hold Audio Source. Calls placed internally to Call<br>
> Centre work fine.<br>
><br>
><br>
><br>
> I have changed the Audio Source on my CTI ports, CTI Route Point and IP<br>
> Phones. Any suggestions?<br>
><br>
><br>
><br>
> Kind regards,<br>
><br>
><br>
><br>
> Sechaba Mokoena<br>
><br>
> Systems Engineer<br>
><br>
> Bytes Technology Group - Systems Integration<br>
><br>
> Tel : (+27) (11) 205-7000 | Fax: (+27) (11) 205-7584 |
Cell : (+27) 84<br>
> 798-6803 | msn:sechaba.mokoena@hotmail.com<br>
> Web : www.btgroup.co.za | Press Office :
www.itweb.co.za/office/bytes<br>
> | Licensing : www.purelicensing.co.za<br>
><br>
><br>
><br>
> Bytes Systems Integration (Pty) Ltd : Registration No: 1995/012031/07<br>
> A subsidiary of Bytes Technology Group SA (Pty) Ltd, In
association with<br>
> KAGISO<br>
> P O Box 5905, Halfway House, 1685, Midrand; Bytes Business Park,
Block B,<br>
> 241 Third Road, Halfway Gardens, Midrand, South Africa<br>
><br>
> E-Mail Disclaimer: <a href="http://www.altron.co.za/email.asp">http://www.altron.co.za/email.asp</a>
or phone: (+27) (11)<br>
> 205-7000<br>
><br>
><br>
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