<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML xmlns="http://www.w3.org/TR/REC-html40" xmlns:v =
"urn:schemas-microsoft-com:vml" xmlns:o =
"urn:schemas-microsoft-com:office:office" xmlns:w =
"urn:schemas-microsoft-com:office:word" xmlns:x =
"urn:schemas-microsoft-com:office:excel" xmlns:p =
"urn:schemas-microsoft-com:office:powerpoint" xmlns:a =
"urn:schemas-microsoft-com:office:access" xmlns:dt =
"uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:s =
"uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882" xmlns:rs =
"urn:schemas-microsoft-com:rowset" xmlns:z = "#RowsetSchema" xmlns:b =
"urn:schemas-microsoft-com:office:publisher" xmlns:ss =
"urn:schemas-microsoft-com:office:spreadsheet" xmlns:c =
"urn:schemas-microsoft-com:office:component:spreadsheet" xmlns:oa =
"urn:schemas-microsoft-com:office:activation" xmlns:html =
"http://www.w3.org/TR/REC-html40" xmlns:q =
"http://schemas.xmlsoap.org/soap/envelope/" XMLNS:D = "DAV:" xmlns:x2 =
"http://schemas.microsoft.com/office/excel/2003/xml" xmlns:ois =
"http://schemas.microsoft.com/sharepoint/soap/ois/" xmlns:dir =
"http://schemas.microsoft.com/sharepoint/soap/directory/" xmlns:ds =
"http://www.w3.org/2000/09/xmldsig#" xmlns:dsp =
"http://schemas.microsoft.com/sharepoint/dsp" xmlns:udc =
"http://schemas.microsoft.com/data/udc" xmlns:xsd =
"http://www.w3.org/2001/XMLSchema" xmlns:sub =
"http://schemas.microsoft.com/sharepoint/soap/2002/1/alerts/" xmlns:ec =
"http://www.w3.org/2001/04/xmlenc#" xmlns:sp =
"http://schemas.microsoft.com/sharepoint/" xmlns:sps =
"http://schemas.microsoft.com/sharepoint/soap/" xmlns:xsi =
"http://www.w3.org/2001/XMLSchema-instance" xmlns:udcxf =
"http://schemas.microsoft.com/data/udc/xmlfile" xmlns:ns1 =
"http://schemas.microsoft.com/sharepoint/soap/workflow/" xmlns:ns2 =
"http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:ns3 =
"http://schemas.microsoft.com/office/2004/12/omml" xmlns:ns4 =
"http://schemas.openxmlformats.org/package/2006/relationships" xmlns:ns5 =
"http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ns6 =
"http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:ns7 =
"urn:schemas-microsoft-com:"><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2800.1611" name=GENERATOR><!--[if !mso]>
<STYLE>v\:* {
BEHAVIOR: url(#default#VML)
}
o\:* {
BEHAVIOR: url(#default#VML)
}
w\:* {
BEHAVIOR: url(#default#VML)
}
.shape {
BEHAVIOR: url(#default#VML)
}
</STYLE>
<![endif]-->
<STYLE>
<!--a:link
{mso-style-priority:99;}
span.MSOHYPERLINK
{mso-style-priority:99;}
a:visited
{mso-style-priority:99;}
span.MSOHYPERLINKFOLLOWED
{mso-style-priority:99;}
/* Font Definitions */
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Calibri;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal;
font-family:Arial;
color:windowtext;}
span.EmailStyle18
{mso-style-type:personal;
font-family:Arial;
color:navy;}
span.EmailStyle19
{mso-style-type:personal;
font-family:Arial;
color:navy;}
span.EmailStyle20
{mso-style-type:personal;
font-family:Calibri;
color:#1F497D;}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</STYLE>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></HEAD>
<BODY lang=EN-US vLink=purple link=blue bgColor=#d8d0c8>
<DIV><FONT face=Arial size=2>Is there a Goto step inside the Queued branch of
your Select Resource step for the CSQ(s) with the problem? </FONT></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=DavidT@morganmint.com href="mailto:DavidT@morganmint.com">David
Toledo</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, July 03, 2008 2:42
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] SKILLS REPORT:
QUEUES : CSD</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">If would I have some
scripting error why in my other supervisor queue is not showing the same
amount of queues<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Cannot be scripting
for each single CSD is not making any sense.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Thanks<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">David<o:p></o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> <A
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</A>
[mailto:cisco-voip-bounces@puck.nether.net] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Matt Slaga (US)<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, July 03, 2008 3:07
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> David Toledo;
cisco-voip@puck.nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [cisco-voip] SKILLS REPORT:
QUEUES : CSD</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Calibri color=#1f497d size=2><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: Calibri">If it is showing
20 people in the queue but no one is currently calling, then most likely you
have a scripting error where it is not counting the call as
handled.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Calibri color=#1f497d size=2><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: Calibri"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>David
Toledo<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, July
03, 2008 3:03 PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
cisco-voip@puck.nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> [cisco-voip] SKILLS REPORT:
QUEUES : CSD<o:p></o:p></SPAN></FONT></P></DIV></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Just happened again why and how my
queues are showing 20 plus in CSD -> Skills -> Reports ->
queues?<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">If I do not had any one in the
line why is the queues growing and is not clearing after the line is
drop<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">There is any reason why how to
prevent that is confusing.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">David<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">CCM
V5<o:p></o:p></SPAN></FONT></P></DIV>
<P>
<HR SIZE=1>
<P></P>
<P><STRONG>Disclaimer: This e-mail communication and any attachments may
contain confidential and privileged information and is for use by the
designated addressee(s) named above only. If you are not the intended
addressee, you are hereby notified that you have received this communication
in error and that any use or reproduction of this email or its contents is
strictly prohibited and may be unlawful. If you have received this
communication in error, please notify us immediately by replying to this
message and deleting it from your computer. Thank you. </STRONG></P>
<P>
<HR>
<P></P>_______________________________________________<BR>cisco-voip mailing
list<BR>cisco-voip@puck.nether.net<BR>https://puck.nether.net/mailman/listinfo/cisco-voip<BR></BLOCKQUOTE></BODY></HTML>