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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tammie,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The users are copied into a local database, so moving them to a
new OU doesn’t preclude them from showing up in the local
directory. Authentication, however, is not done local and the
passwords never kept in the local database.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>-ryan<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Tammie
Robertson<br>
<b>Sent:</b> Tuesday, July 15, 2008 8:23 AM<br>
<b>Cc:</b> cisco voip<br>
<b>Subject:</b> Re: [cisco-voip] Presense has old info?<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Removing the extension from the user and waiting overnight did
fix the issue, thank you both! What’s weird is that user was moved
into a different OU that the phone system doesn’t even look at.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Tammie Robertson<br>
<b>Sent:</b> Monday, July 14, 2008 2:15 PM<br>
<b>To:</b> Ryan West; Weigand, John V.; Voice Noob<br>
<b>Cc:</b> cisco voip<br>
<b>Subject:</b> Re: [cisco-voip] Presense has old info?<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I will check again tomorrow – thanks everyone for the
ideas!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ryan West
[mailto:rwest@zyedge.com] <br>
<b>Sent:</b> Monday, July 14, 2008 2:10 PM<br>
<b>To:</b> Tammie Robertson; Weigand, John V.; Voice Noob<br>
<b>Cc:</b> cisco voip<br>
<b>Subject:</b> RE: [cisco-voip] Presense has old info?<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Pretty sure you’re going to have to wait for the cleanup
to run now. It’s at a mystical time between 11PM and 12AM… I
think.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>-ryan<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Tammie Robertson<br>
<b>Sent:</b> Monday, July 14, 2008 1:54 PM<br>
<b>To:</b> Weigand, John V.; Voice Noob<br>
<b>Cc:</b> cisco voip<br>
<b>Subject:</b> Re: [cisco-voip] Presense has old info?<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The original user was still in AD with the extension. I removed
the extension and did a resync of CCM and still shows him.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I was really hopeful that this was the issue<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Weigand, John V.
[mailto:jvw@medicineforthedefense.com] <br>
<b>Sent:</b> Monday, July 14, 2008 1:32 PM<br>
<b>To:</b> Voice Noob; Tammie Robertson<br>
<b>Cc:</b> cisco voip<br>
<b>Subject:</b> RE: [cisco-voip] Presense has old info?<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=659
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<tr style='height:67.5pt'>
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<td width="59%" style='width:59.0%;border:none;border-top:solid #666666 1.0pt;
padding:0in 0in 0in 0in;height:67.5pt'>
<p class=MsoNormal><!--[if gte vml 1]><v:shapetype id="_x0000_t75"
coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe"
filled="f" stroked="f">
<v:stroke joinstyle="miter" />
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<v:f eqn="if lineDrawn pixelLineWidth 0" />
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</v:shapetype><v:shape id="_x0000_s1026" type="#_x0000_t75" alt="Image removed by sender. Litigation Management"
style='position:absolute;margin-left:0;margin-top:0;width:209.25pt;height:40.5pt;
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src="cid:image002.jpg@01C8E657.83C2BCE0" align=left
alt="Image removed by sender. Litigation Management" v:shapes="_x0000_s1026"><![endif]><o:p></o:p></p>
</td>
<td width="36%" style='width:36.0%;border:none;border-top:solid #666666 1.0pt;
padding:0in 0in 0in 0in;height:67.5pt'>
<p align=right style='text-align:right'><span style='font-family:"Verdana","sans-serif";
color:navy'><a href="http://www.medicineforthedefense.com/"><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:olive'>Serious
Medicine for the Defense ®</span></a></span> <o:p></o:p></p>
</td>
<td width="1%" style='width:1.0%;border-top:solid #666666 1.0pt;border-left:
none;border-bottom:none;border-right:solid silver 2.25pt;padding:0in 0in 0in 0in;
height:67.5pt'></td>
</tr>
<tr style='height:104.25pt'>
<td width="100%" colspan=3 style='width:100.0%;border-top:none;border-left:
solid #666666 1.0pt;border-bottom:solid silver 2.25pt;border-right:none;
padding:0in 0in 0in 0in;height:104.25pt'>
<table class=MsoNormalTable border=0 cellpadding=0 width="99%"
style='width:99.0%'>
<tr>
<td width="4%" style='width:4.0%;padding:.75pt .75pt .75pt .75pt'></td>
<td width="100%" colspan=2 valign=top style='width:100.0%;padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We had this issue in the past. We still had the old users
moved to a separate OU in Active Directory, but we had left the
“IPPhone” field intact with their number, and then the new user
also had that same number in the IPPhone field. Do you still have the old
users in AD? If so, try clearing the field, and doing another sync.</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="4%" style='width:4.0%;padding:.75pt .75pt .75pt .75pt'></td>
<td width="45%" valign=top style='width:45.0%;padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal style='margin-bottom:12.0pt'><strong><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:navy'>John
V. Weigand</span></strong><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:navy'><br>
</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:navy'>Help Desk Support/Executive Support<br>
</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:black'><br>
Litigation Management, Inc.<br>
300 Allen-Bradley Drive <br>
Suite 200<br>
Mayfield Heights, OH 44124</span><o:p></o:p></p>
</td>
<td width="51%" valign=top style='width:51.0%;padding:.75pt .75pt .75pt .75pt'>
<p><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:black'><br>
<br>
</span><span style='font-family:"Verdana","sans-serif";color:black'><br>
</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:black'>Tel:</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:navy'> 440-484-2000</span><span style='font-size:10.0pt;font-family:
"Verdana","sans-serif";color:navy'><br>
</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:black'>Fax: 440-484-2009<br>
Cell: <br>
email: <a href="mailto:jvw@medicineforthedefense.com">jvw@medicineforthedefense.com</a>
</span><o:p></o:p></p>
</td>
</tr>
</table>
</td>
<td style='border-top:none;border-left:none;border-bottom:solid silver 2.25pt;
border-right:solid silver 2.25pt;padding:0in 0in 0in 0in;height:104.25pt'></td>
</tr>
</table>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:7.5pt;
font-family:"Verdana","sans-serif";color:gray'><br>
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<br>
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color:black'><o:p></o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Voice Noob<br>
<b>Sent:</b> Monday, July 14, 2008 1:28 PM<br>
<b>To:</b> Tammie Robertson<br>
<b>Cc:</b> cisco voip<br>
<b>Subject:</b> Re: [cisco-voip] Presense has old info?</span><span
style='color:black'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='color:black'>Well
that is where it gets the information.<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='color:black'>On Mon, Jul 14, 2008 at 12:22 PM,
Tammie Robertson <<a href="mailto:trobertson@alliedmachine.com">trobertson@alliedmachine.com</a>>
wrote:<o:p></o:p></span></p>
<div>
<div>
<p><span style='font-size:11.0pt;color:#1F497D'>AD syncs automatically every 6
hours and I have tried to sync it manually – doesn't help.</span><span
style='color:black'><o:p></o:p></span></p>
<p><span style='font-size:11.0pt;color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p><b><span style='font-size:10.0pt;color:black'>From:</span></b><span
style='font-size:10.0pt;color:black'> Voice Noob [mailto:<a
href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>] <br>
<b>Sent:</b> Monday, July 14, 2008 1:20 PM<br>
<b>To:</b> Tammie Robertson<br>
<b>Cc:</b> cisco voip<br>
<b>Subject:</b> Re: [cisco-voip] Presense has old info?</span><span
style='color:black'><o:p></o:p></span></p>
</div>
<div>
<div>
<p><span style='color:black'> <o:p></o:p></span></p>
<p style='margin-bottom:12.0pt'><span style='color:black'>From whatever LDAP
system you are using. Probably Active Directory.<o:p></o:p></span></p>
<div>
<p><span style='color:black'>On Mon, Jul 14, 2008 at 12:17 PM, Tammie Robertson
<<a href="mailto:trobertson@alliedmachine.com" target="_blank">trobertson@alliedmachine.com</a>>
wrote:<o:p></o:p></span></p>
<div>
<div>
<p><span style='color:#1F497D'>CCM 6.1.1</span><span style='color:black'><o:p></o:p></span></p>
<p><span style='color:#1F497D'>Presense 6.0.1</span><span style='color:black'><o:p></o:p></span></p>
<p><span style='color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<p><span style='color:#1F497D'>When someone replaces someone else and takes over
there phone we make the changes needed in CCM. These people do not have
CUPC. The few of us that do have CUPC continue to notice that CUPS still
shows the original person that had the phone, not the updated person. Where is
it pulling this info from and how do I update it? To be clear –
through CUPC it shows the original person but on our phone it shows the newest
person…</span><span style='color:black'><o:p></o:p></span></p>
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<p style='margin-bottom:12.0pt'><span style='color:black'><br>
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<p><span style='color:black'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
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