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I assume you mean you've setup shared lines between the PA and the Manager. Check the privacy setting for the line (or global via service parameters). This is what controls whether a held call appears on all shared lines or not.<div><br><div> <p style="margin: 0.0px 0.0px 0.0px 0.0px"><font face="Helvetica" size="3" style="font: 12.0px Helvetica">-Ryan</font></p> </div><br><div><div>On Jul 21, 2008, at 3:35 AM, Mark J wrote:</div><br class="Apple-interchange-newline"><div dir="ltr">Any ideas?<br><br>Thanks<br><br><div class="gmail_quote">2008/7/20 Mark J <<a href="mailto:markju@gmail.com">markju@gmail.com</a>>:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"> <div dir="ltr">Hey guys,<br><br>I just have a question regarding the resume softkey.<br><br>In CM4.1, we have it set up so that if the PA answers a call on behalf of the Manager and they press hold, the Manager can then press the resume softkey on their phone and resume the call.<br> <br>In CM6.1, I cannot get this working.<br><br>Do you have any ideas on how to fix this?<br><br>Thanks<br></div> </blockquote></div><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">cisco-voip mailing list</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></div> </div><br></div></body></html>