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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>hi guys..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>does anybody has an idea how to support the following IVR
scenario with a TCL script..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>caller calls dedicated number..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>IVR announces a prompt a asks caller to wait for the
operator to answer the call..after that call is transfered to specific number (
operator )..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>so the caller doesn't have to enter any digit, just wait for
operator to answer after heared prompt..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>well, with the app-b-acd-2.1.0.0.tcl, we have a
drop-through-option to handle the call to specific number without hearing a
prompt or entering any digits..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>but, i didn't find any support for announcing the prompt and
after specific timeout ( 2-3 seconds ) transfering a call to operator..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>when prompt is played, if nobody enters a digit, it loops..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>in the its-CISCO.2.0.1.0.tcl scripy on the other hand, we
almost have what we want, but when prompts are played, timeout for tranfering a
call to an operator is too long - about 10 secs..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>and i'm not shre can we alter that timeout and how..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>anybody has an idea?..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>thanx..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 face=Verdana><span style='font-size:
10.0pt;font-family:Verdana'>Sinisa Djokic</span></font></b></strong><font
size=2 face=Verdana><span style='font-size:10.0pt;font-family:Verdana'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'>System Engineer</span></font><br>
<font size=2 face=Verdana><span style='font-size:10.0pt;font-family:Verdana'>CCNP,CCDA,CQS-CWLDS,CS-CIPTDS,CS-CIPCCES
Cisco Certified</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>MDS Informaticki inzenjering</span></font><br>
<font size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'>Bul.
Arsenija Carnojevica 170</span></font><br>
<font size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'>11070
Novi <st1:place w:st="on"><st1:City w:st="on">Beograd</st1:City>, <st1:country-region
w:st="on">Serbia</st1:country-region></st1:place></span></font><br>
<font size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'>Tel:
+381 11 2015 200, 2015 273</span></font><br>
<font size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'>Fax:
+381 11 3194 954</span></font><br>
<font size=1 face=Arial><span style='font-size:7.5pt;font-family:Arial'><a
href="http://www.mds.rs">www.mds.rs</a></span></font><br>
<font size=1 face=Arial><span style='font-size:7.5pt;font-family:Arial'><a
href="mailto:sdjokic@mds.rs">sdjokic@mds.rs</a></span></font><o:p></o:p></p>
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