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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Sinisa,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The timer is either a param value that is set to its default or
it is hard coded in the script. You should be able to edit and re-upload the
script if you need to change the hard coded value.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>-ryan<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Djokic Sinisa<br>
<b>Sent:</b> Monday, July 21, 2008 2:25 AM<br>
<b>To:</b> 'cisco voip'<br>
<b>Subject:</b> [cisco-voip] TCL script IVR scenario !!!<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>hi
guys..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>does
anybody has an idea how to support the following IVR scenario with a TCL
script..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>caller
calls dedicated number..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>IVR
announces a prompt a asks caller to wait for the operator to answer the
call..after that call is transfered to specific number ( operator )..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>so
the caller doesn't have to enter any digit, just wait for operator to answer
after heared prompt..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>well,
with the app-b-acd-2.1.0.0.tcl, we have a drop-through-option to handle the
call to specific number without hearing a prompt or entering any digits..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>but,
i didn't find any support for announcing the prompt and after specific timeout
( 2-3 seconds ) transfering a call to operator..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>when
prompt is played, if nobody enters a digit, it loops..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>in
the its-CISCO.2.0.1.0.tcl scripy on the other hand, we almost have what we
want, but when prompts are played, timeout for tranfering a call to an operator
is too long - about 10 secs..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>and
i'm not shre can we alter that timeout and how..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>anybody
has an idea?..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>thanx..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><strong><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Sinisa
Djokic</span></strong><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>
</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>System
Engineer</span><br>
<span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>CCNP,CCDA,CQS-CWLDS,CS-CIPTDS,CS-CIPCCES
Cisco Certified</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>MDS
Informaticki inzenjering</span><br>
<span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>Bul.
Arsenija Carnojevica 170</span><br>
<span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>11070 Novi
Beograd, Serbia</span><br>
<span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>Tel: +381 11
2015 200, 2015 273</span><br>
<span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>Fax: +381 11
3194 954</span><br>
<span style='font-size:7.5pt;font-family:"Arial","sans-serif"'><a
href="http://www.mds.rs">www.mds.rs</a></span><br>
<span style='font-size:7.5pt;font-family:"Arial","sans-serif"'><a
href="mailto:sdjokic@mds.rs">sdjokic@mds.rs</a></span><o:p></o:p></p>
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