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<DIV dir=ltr align=left><SPAN class=545415210-22072008><FONT face=Arial
color=#0000ff size=2>Check:</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=545415210-22072008><FONT face=Arial
color=#0000ff size=2><A
href="BLOCKED::http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html">http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html</A></FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=545415210-22072008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=545415210-22072008><FONT face=Arial
color=#0000ff size=2>George</FONT></SPAN></DIV></FONT></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Djokic
Sinisa<BR><B>Sent:</B> Tuesday, 22 July 2008 5:49 p.m.<BR><B>To:</B> 'Ryan
West'; 'cisco voip'<BR><B>Subject:</B> Re: [cisco-voip] TCL script IVR scenario
!!!<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">hi
ryan..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">that's the part of the
problem..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">i haven't found it as a
param, so i'm not able to edit it..maybe i haven't look on the right
place..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">so, if you or any of
the crew know how to do it..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">help is very
apreciated..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Wingdings color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Wingdings">J</SPAN></FONT><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">thanx..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><STRONG><B><FONT face=Verdana color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Verdana">Sinisa
Djokic</SPAN></FONT></B></STRONG><FONT face=Verdana color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Verdana"> </SPAN></FONT><FONT
color=navy><SPAN style="COLOR: navy"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Verdana color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Verdana">System
Engineer</SPAN></FONT><FONT color=navy><SPAN
style="COLOR: navy"><BR></SPAN></FONT><FONT face=Verdana color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Verdana">CCNP,CCDA,CQS-CWLDS,CS-CIPTDS,CS-CIPCCES
Cisco Certified</SPAN></FONT><FONT color=navy><SPAN
style="COLOR: navy"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" color=navy size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: navy"> <o:p></o:p></SPAN></FONT></P></DIV>
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style="FONT-SIZE: 12pt; COLOR: navy"><IMG id=_x0000_i1027 height=94
src="cid:983195310@22072008-17FD" width=60
border=0><o:p></o:p></SPAN></FONT></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt">
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<o:p></o:p></SPAN></FONT></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt">
<P class=MsoNormal><FONT face=Verdana color=navy size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Verdana">MDS
Informaticki inzenjering</SPAN></FONT><FONT color=navy><SPAN
style="COLOR: navy"><BR></SPAN></FONT><FONT face=Verdana color=navy
size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Verdana">Bul. Arsenija
Carnojevica 170</SPAN></FONT><FONT color=navy><SPAN
style="COLOR: navy"><BR></SPAN></FONT><FONT face=Verdana color=navy
size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Verdana">11070 Novi
<st1:place w:st="on"><st1:City w:st="on">Beograd</st1:City>,
<st1:country-region
w:st="on">Serbia</st1:country-region></st1:place></SPAN></FONT><FONT
color=navy><SPAN style="COLOR: navy"><BR></SPAN></FONT><FONT face=Verdana
color=navy size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Verdana">Tel: +381 11
2015 200, 2015 273</SPAN></FONT><FONT color=navy><SPAN
style="COLOR: navy"><BR></SPAN></FONT><FONT face=Verdana color=navy
size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Verdana">Fax: +381 11
3194 954</SPAN></FONT><FONT color=navy><SPAN
style="COLOR: navy"><BR></SPAN></FONT><FONT face=Arial color=navy
size=1><SPAN style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Arial"><A
href="http://www.mds.rs">www.mds.rs</A></SPAN></FONT><FONT
color=navy><SPAN style="COLOR: navy"><BR></SPAN></FONT><FONT face=Arial
color=navy size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Arial"><A
href="mailto:sdjokic@mds.rs">sdjokic@mds.rs</A></SPAN></FONT><FONT
color=navy><SPAN
style="COLOR: navy"><o:p></o:p></SPAN></FONT></P></TD></TR></TBODY></TABLE>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
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face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> Ryan West
[mailto:rwest@zyedge.com] <BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Monday, July 21, 2008 2:30
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Djokic Sinisa;
<st1:PersonName w:st="on">'cisco voip'</st1:PersonName><BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [cisco-voip] TCL script IVR
scenario !!!</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Calibri color=#1f497d size=2><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: Calibri">Sinisa,<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Calibri color=#1f497d size=2><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: Calibri"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Calibri color=#1f497d size=2><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: Calibri">The timer is
either a param value that is set to its default or it is hard coded in the
script. You should be able to edit and re-upload the script if you need to
change the hard coded value.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Calibri color=#1f497d size=2><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: Calibri"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Calibri color=#1f497d size=2><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: Calibri">-ryan<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Calibri color=#1f497d size=2><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: Calibri"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Djokic
Sinisa<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Monday, July 21,
2008 2:25 AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
<st1:PersonName w:st="on">'cisco voip'</st1:PersonName><BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> [cisco-voip] TCL script IVR
scenario !!!<o:p></o:p></SPAN></FONT></P></DIV></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">hi
guys..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">does anybody has an idea how to
support the following IVR scenario with a TCL
script..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">caller calls dedicated
number..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">IVR announces a prompt a asks caller
to wait for the operator to answer the call..after that call is transfered to
specific number ( operator )..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">so the caller doesn't have to enter
any digit, just wait for operator to answer after heared
prompt..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">well, with the
app-b-acd-2.1.0.0.tcl, we have a drop-through-option to handle the call to
specific number without hearing a prompt or entering any
digits..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">but, i didn't find any support for
announcing the prompt and after specific timeout ( 2-3 seconds ) transfering a
call to operator..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">when prompt is played, if nobody
enters a digit, it loops..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">in the its-CISCO.2.0.1.0.tcl scripy
on the other hand, we almost have what we want, but when prompts are played,
timeout for tranfering a call to an operator is too long - about 10
secs..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">and i'm not shre can we alter that
timeout and how..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">anybody has an
idea?..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">thanx..<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><STRONG><B><FONT face=Verdana size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana">Sinisa
Djokic</SPAN></FONT></B></STRONG><FONT face=Verdana size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana"> </SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Verdana size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana">System
Engineer</SPAN></FONT><BR><FONT face=Verdana size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana">CCNP,CCDA,CQS-CWLDS,CS-CIPTDS,CS-CIPCCES
Cisco Certified</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<TABLE class=MsoNormalTable cellPadding=0 border=0>
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<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><IMG id=_x0000_i1025 height=94
src="cid:983195310@22072008-1804" width=60
border=0><o:p></o:p></SPAN></FONT></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt">
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></TD>
<TD
style="PADDING-RIGHT: 0.75pt; PADDING-LEFT: 0.75pt; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt">
<P class=MsoNormal><FONT face=Verdana size=1><SPAN
style="FONT-SIZE: 7.5pt; FONT-FAMILY: Verdana">MDS Informaticki
inzenjering</SPAN></FONT><BR><FONT face=Verdana size=1><SPAN
style="FONT-SIZE: 7.5pt; FONT-FAMILY: Verdana">Bul. Arsenija Carnojevica
170</SPAN></FONT><BR><FONT face=Verdana size=1><SPAN
style="FONT-SIZE: 7.5pt; FONT-FAMILY: Verdana">11070 Novi <st1:place
w:st="on"><st1:City w:st="on">Beograd</st1:City>, <st1:country-region
w:st="on">Serbia</st1:country-region></st1:place></SPAN></FONT><BR><FONT
face=Verdana size=1><SPAN
style="FONT-SIZE: 7.5pt; FONT-FAMILY: Verdana">Tel: +381 11 2015 200, 2015
273</SPAN></FONT><BR><FONT face=Verdana size=1><SPAN
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