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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>hi ryan..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>that's the part of the problem..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>i haven't found it as a param, so i'm not
able to edit it..maybe i haven't look on the right place..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>so, if you or any of the crew know how to
do it..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>help is very apreciated..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;color:navy'>J</span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>thanx..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><strong><b><font size=2 color=navy face=Verdana><span
style='font-size:10.0pt;font-family:Verdana;color:navy'>Sinisa Djokic</span></font></b></strong><font
size=2 color=navy face=Verdana><span style='font-size:10.0pt;font-family:Verdana;
color:navy'> </span></font><font color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Verdana><span style='font-size:
10.0pt;font-family:Verdana;color:navy'>System Engineer</span></font><font
color=navy><span style='color:navy'><br>
</span></font><font size=2 color=navy face=Verdana><span style='font-size:10.0pt;
font-family:Verdana;color:navy'>CCNP,CCDA,CQS-CWLDS,CS-CIPTDS,CS-CIPCCES Cisco
Certified</span></font><font color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'><img width=60 height=94 id="_x0000_i1027"
src="cid:image002.gif@01C8EBCF.72FAB610" border=0><o:p></o:p></span></font></p>
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<td style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=1 color=navy face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:navy'>MDS Informaticki
inzenjering</span></font><font color=navy><span style='color:navy'><br>
</span></font><font size=1 color=navy face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;color:navy'>Bul. Arsenija Carnojevica 170</span></font><font
color=navy><span style='color:navy'><br>
</span></font><font size=1 color=navy face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;color:navy'>11070 Novi <st1:place w:st="on"><st1:City
w:st="on">Beograd</st1:City>, <st1:country-region w:st="on">Serbia</st1:country-region></st1:place></span></font><font
color=navy><span style='color:navy'><br>
</span></font><font size=1 color=navy face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;color:navy'>Tel: +381 11 2015 200, 2015 273</span></font><font
color=navy><span style='color:navy'><br>
</span></font><font size=1 color=navy face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;color:navy'>Fax: +381 11 3194 954</span></font><font
color=navy><span style='color:navy'><br>
</span></font><font size=1 color=navy face=Arial><span style='font-size:7.5pt;
font-family:Arial;color:navy'><a href="http://www.mds.rs">www.mds.rs</a></span></font><font
color=navy><span style='color:navy'><br>
</span></font><font size=1 color=navy face=Arial><span style='font-size:7.5pt;
font-family:Arial;color:navy'><a href="mailto:sdjokic@mds.rs">sdjokic@mds.rs</a></span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Ryan West
[mailto:rwest@zyedge.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, July 21, 2008 2:30
PM<br>
<b><span style='font-weight:bold'>To:</span></b> Djokic Sinisa; <st1:PersonName
w:st="on">'cisco voip'</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] TCL
script IVR scenario !!!</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Sinisa,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>The timer is either
a param value that is set to its default or it is hard coded in the script.
You should be able to edit and re-upload the script if you need to change the
hard coded value.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>-ryan<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Djokic Sinisa<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, July 21, 2008 2:25
AM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">'cisco
voip'</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] TCL script
IVR scenario !!!<o:p></o:p></span></font></p>
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</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>hi guys..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>does anybody has an idea how to support the following IVR
scenario with a TCL script..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>caller calls dedicated number..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>IVR announces a prompt a asks caller to wait for the
operator to answer the call..after that call is transfered to specific number (
operator )..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>so the caller doesn't have to enter any digit, just wait for
operator to answer after heared prompt..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>well, with the app-b-acd-2.1.0.0.tcl, we have a drop-through-option
to handle the call to specific number without hearing a prompt or entering any
digits..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>but, i didn't find any support for announcing the prompt and
after specific timeout ( 2-3 seconds ) transfering a call to operator..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>when prompt is played, if nobody enters a digit, it loops..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>in the its-CISCO.2.0.1.0.tcl scripy on the other hand, we
almost have what we want, but when prompts are played, timeout for tranfering a
call to an operator is too long - about 10 secs..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>and i'm not shre can we alter that timeout and how..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>anybody has an idea?..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>thanx..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 face=Verdana><span style='font-size:
10.0pt;font-family:Verdana'>Sinisa Djokic</span></font></b></strong><font
size=2 face=Verdana><span style='font-size:10.0pt;font-family:Verdana'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Verdana><span style='font-size:10.0pt;
font-family:Verdana'>System Engineer</span></font><br>
<font size=2 face=Verdana><span style='font-size:10.0pt;font-family:Verdana'>CCNP,CCDA,CQS-CWLDS,CS-CIPTDS,CS-CIPCCES
Cisco Certified</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><img border=0 width=60 height=94 id="_x0000_i1025"
src="cid:image003.gif@01C8EBCF.72FAB610"><o:p></o:p></span></font></p>
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<td style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<td style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>MDS Informaticki inzenjering</span></font><br>
<font size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'>Bul.
Arsenija Carnojevica 170</span></font><br>
<font size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'>11070
Novi <st1:place w:st="on"><st1:City w:st="on">Beograd</st1:City>, <st1:country-region
w:st="on">Serbia</st1:country-region></st1:place></span></font><br>
<font size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'>Tel:
+381 11 2015 200, 2015 273</span></font><br>
<font size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'>Fax:
+381 11 3194 954</span></font><br>
<font size=1 face=Arial><span style='font-size:7.5pt;font-family:Arial'><a
href="http://www.mds.rs">www.mds.rs</a></span></font><br>
<font size=1 face=Arial><span style='font-size:7.5pt;font-family:Arial'><a
href="mailto:sdjokic@mds.rs">sdjokic@mds.rs</a></span></font><o:p></o:p></p>
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