<div dir="ltr"><div>Thanks Gents, thats what I needed.</div>
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<div class="gmail_quote">2008/7/22 Bill Talley <<a href="mailto:billt@aos5.com">billt@aos5.com</a>>:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">I forgot about outbound calls showing up as reserved, so good catch on<br>that one Jonathan.<br><br>I believe the agent also goes into reserved state when the system is<br>
trying to distribute an inbound call to the agent. If I'm not mistaken,<br>the agent should go from reserved (call ringing in) to the talking state<br>upon answering the call.<br>
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<div class="Wj3C7c"><br>-----Original Message-----<br>From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><br>[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Jonathan<br>
Charles<br>Sent: Tuesday, July 22, 2008 11:29 AM<br>To: Nick<br>Cc: <a href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a><br>Subject: Re: [cisco-voip] IPCC 5.0 Agent showing as reserved.<br><br>It usually means they are on an outbound call... so IPCC puts them in a<br>
reserved state to prevent it from presenting calls to em....<br><br><br><br>Jonathan<br><br>On Tue, Jul 22, 2008 at 11:24 AM, Nick <<a href="mailto:csvoip@googlemail.com">csvoip@googlemail.com</a>> wrote:<br>> Can anyone tell me when an agent shows as reserved, what this means?<br>
><br>> IPCC 5.0<br>> _______________________________________________<br>> cisco-voip mailing list<br>> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
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