<div dir="ltr"><div>I know this isn't a contact center group, but hoping someone may have seen/heard something that might help. My apologies for those to whom this isn't relevant.</div>
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<div>We have just received a requirement from a new agent group that agents be able to be silently monitored by phone from outside our network. We currently use UCCE 6.0/CTIOS 6.0/UCM 4.1(3)/IPQM 3.5(4). We will be moving to UCCE 7.2/CTIOS 7.X/UCM 6.1(2)/IP-IVR 5.0 before the end of 2008.</div>
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<div>Are there any solutions available within the product suite? Any 3rd party solutions that work well (and that are priced reasonably)?</div>
<div>We work with Verint/Witness for Quality Recording, and they have said they don't have a solution to do what we need. I know we could also build a UCCX with Premium Agents if necessary, but hoping for something simpler if possible.<br clear="all">
<br>-- <br>Dave Wolgast<br>Livonia, NY </div></div>